Guest User
February 27, 2024
With 2 young kids ( 2.5 and 5) we stayed 1 week at the hotel, mainly for skiing. All hotel facilities were excellent: great food, super nice kids swimming pools (with slides), very friendly staff. Reception very helpful and efficient! Kids club was also very good, kids loved it! The hotel is perfecly located just in from of the slopes/ ski lift. Huge advantage! The only uncomfortable thing was the heat in the room, even with the heating unit off. The rooms are also dusty/ muffy, and we had to keep the window open 24/7. We had an appartement with a sliding door, parents double bed in the room without window: sliding door separates living room ( where the kids slept) and the "parents bedroom". But unfortunately with sliding door closed it became hot, you couldn't sleep well and woke up with the headache in the morning. Such a shame! Regular ventilation of the rooms and less heat would help we suppose. Hotel works with Top Alpin skischool that was excellent! We really liked the way the teach, our daughter was " upgrade" to the next class and enjoyed 5 full days of skiing. The main disadvantage here is that the skischool does not do "supervised lunch" with the kids (like elsewhere in Austria). Kids club doesn't do this room. This means that the parents must return to the village each lunch, have it with kids, and only then continue skiing. This was we couldn't go far from Zauchensee area at all. There's another ski school in Zauchensee but they also don't do supervised lunch. We really think it would be terrific if kids club ladies could pick-up the kids for lunch and drop them back afterwards. Pick-up/ meeting point for the lessons is just in front of the hotel! So it's very simple. Many parents would be grateful! All in all, we had a nice stay and do recommend the hotel!