Grand Hyatt Hong Xin Hotel, Zhangjiajie

I had an excellent stay at Grand Hyatt. From the moment I arrived, the staff were welcoming, attentive, and ensured every detail was perfect. The room was spotless, spacious, and beautifully maintained, with all modern amenities functioning flawlessly. The overall ambience of the property made it feel both luxurious and comfortable. What stood out most was the genuine hospitality — every team member went above and beyond to make the stay memorable. I highly recommend this hotel to anyone visiting Zhangjiajie. it truly offers outstanding value and service. I look forward to returning on my next trip.

The hotel is good with a fair location, and reasonable cost. The staff are always willing to help even though they have limited knowledge of English. However, I’ll advise they improve the meal and room beverage provision. Thanks

Perfect Location. Modern and clean Apartment. Restaurants, Supermarket and Shopping Mall right outside. Easy to get to City Center and other activities by Taxi.

Everything is fine Reception lady helped us a lot The only bad experience was, at our check out time (5.30) the area got electric black out We had to take our luggages down by emergency exit in darkness