Zhangjiajie Four Seasons Lai · Riverside Resort Hotel (Baofeng Lake Scenic Area)

The hotel was absolutely amazing. The staff was very kind and very helpful. They enabled us to buy tickets for Tianmen Shan and Zhangjiajie National Forest Park at a discount. They organised free pick up to and from Zhangjiajie Park. The room was extremely clean, very comfortable and up to date. They helped us order food online and brought it to our room. They also gave us a lot of snacks. My sister and I strongly recommend this hotel. The staff contributed to our wonderful experience in Zhangjiajie.

Very good location in walkway to city center. Agradable staff. New room

A lovely hotel with friendly staff specially the ladies at front desk were very helpful in planing and guiding about each trip. Adjacent to Baofeng Lake scenic area with lovely view from our room’s window. The room has all the facilities required for a comfortable stay. The Free ride to East gate of Forest Park and delicious breakfast. We enjoyed our stay at this hotel and would definitely recommend to our friends.

Not the real 'Four Seasons' you might think of but otherwise, had an overall great experience there. Before the trip, WeChat-ed them and customer service was quick to respond to accomodate and provide transportation pick up service from the train station. However, despite messaging prior to inform about the changes in our number of pax/luggages so that they can arrange for a bigger car to pick up, there was a mix-up as the hotel forgot to cancel the first car allocated to us, leaving us stranded for around 30 mins (in the cold) at the parking lot while we wait for the correct car to arrive. It also wasted the first driver's time as he got there early and waited for us despite us not needing his services in the end.  The hotel itself was located in a nice location, and the room was great. It was high-tech where most of the room controls are controlled by 'Xiao Du' their Alexa/Google Home service which only responds in Mandarin so for those who are unable to speak then there's no use for it. The smart toilet is enjoyable as the seats are heated and the bidet function is much needed. One interesting thing is that one of the windows in all the rooms is always left partially open (unsure the true reason for it) but it may be bothersome to some as we went during winter so personally i didn't mind it as a natural air conditioning since most of the room is heated.  The driver service that the hotel provided can then also be directly hired by fellow travellers if you require the service to get to and fro the different attractions/parks that you would be visiting during your holiday in Zhangjiajie. Overall had a good experience here. Only wished for the hotel breakfast to offer more variety, it was decent enough. 

Travel dates: Nov last week Weather: Cold and foggy The hotel is located close to national park with free shuttle. Ms.Lily was fantastic host and helped us all through our 3 days. Whether it's bookings or food, she made sure our trip went smoothly The hotel was good and value for money. Laundry room, pool and gym available. 15min walk to market.

Great, quiet location being only 10min away from the forest by drive. Room was clean and staff was very attentive. Free breakfast downstairs as well, though it is only open from 6-9AM.