Hampton by Hilton Zhangjiajie National Forest Park

Hampton Zhangjiajie National Forest Park beautiful place to stay when exploring the National Park. Rooms were good size, housekeeping staffs (level 6) very helpful & really clean the rooms thoroughly & thoughtfull. Breakfast spread good with wide choices. Lobby spacious & equipped with beverage bar & coffee machine, ice cream fridge available all day. Lounge sitting areas also beautifully designed.

Wonderful hotel ideally situated for visiting the Avatar mountains. The room is very spacious and comfortable with all amenities. The breakfast offers a wide variety and the food is very tasty. The staff go above and beyond to cater to your every need they even showed us how to order takeway to our room. Everyone from the reception to breakfast staff and cleaning ladies is super friendly. Would definitely recommend this hotel.

Cozy hotel and walking distance to a lot of shops and eateries. Short walk to famous theatre to watch performance. Hotel provides supper daily even unlimited drinks, snacks, ice-cream and coffee tea at lobby area. Front desk is very helpful and friendly.

We are very satisfied with our 3-night stay. The room was clean and quiet. Front desk and service staff are all very friendly, helpful, informative and polite. Thanks to the housekeeping team that makes our stays so comfortable. It’s a very considerate hotel that provides free-flow necessities 24/7, including tea, coffee, juices, bottled sodas (they even provide Coke!), ice cream, cookies, umbrellas, and even a shoe-shine machine. The location is also convenient—about a 10-minute walk to the National Forest Park entrance, the fountain bridge, and the shopping street.

We stayed here for 3 nights and what a great base to explore Zhangjiajie. Starting with the Positives: The room was clean and spacious with comfortable bed, strong hot shower that’s almost instantly hot; and plenty of charging points for all our devices. Breakfast was of good variety and quality with everything fresh and coffee actually good (something many hotels in China fall short on). Loved the 24h laundry- the lady was lovely, offered to wash, dry and deliver our load back to our room and then refused to take any tips. In fact, everyone we came across were lovely, the cleaning ladies in the corridor, the ladies that served the breakfast and cleared away plates. The best thing was the location- easy 15min walk to Eastern Entrance of Zhangjiajie National Forest Park, 10min to town where you can watch Charm Xiangxi (highly recommended), and 5min stroll to shuttle bus centre where you can take shuttles to all other Zhangjiajie attractions and plenty of eateries around the hotel. One thing hotel could do better is customer service training of staff when issues occur: When we checked in, we were offered King Guest instead of King Superior Deluxe that we’ve actually booked and paid for. When I raised this, the gentleman who checked us in said that the room type was not available until the next night. He offered to move us to the room we booked the next day but no apology nor acknowledgment of the downgraded room and the fact we have to pack and unpack twice. The worst thing was when we asked about the room change the next morning, there was no handover of this promise or record of any of the conversations. Needless to say I made my disappointment clear and escalated to Trip. I don’t know who should be given the credit (Kenneth who promised to look into it or Trip.com), when we came back that afternoon, the hotel had finally given us the room we booked and moved our luggages to the new room (much more spacious plus nicer bathroom). Why not just acknowledge the mistake, apologise and offer some appropriate compensation (e.g. room upgrade for one night), or if the staff does not have authority to do so, let the guest know that the matter will be escalated to the manager next morning and actually do so.