Building 6, Phase II, Weile Imperial Garden, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Guest Reviews of Galactic G-Luxe Hotel
9.2/10
Very Good
1108 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.3
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All reviews(1108)
Positive reviews(1064)
Reviews with photos/video(206)
Delicious breakfast(178)
Friendly front desk staff(134)
Many amenities(49)
Large rooms(42)
Convenient parking(32)
Close to train station(14)
Delicious buffet(9)
Has facilities for children(5)
Negative reviews(44)
Miu Fong Chiu
Hibiscus Triple Room
Stayed in Sep 2025
Family
2 review
8.0/10
Very good
Posted on Nov 4, 2025
Good hotel with a great location, close to the entrance of Line A at Tianmen Mountain. The room was clean, but the beds were a bit hard. Breakfast was very disappointing, so we skipped it on the other days.
Response from Property: Dear Guest, Thank you for your stay at the Galette Hotel and your review, and we apologize for any dissatisfaction you may have during your stay. We are very sorry to bring you a bad experience, we will improve our quality as soon as possible to improve our shortcomings, with your criticism and correction, we can do better, look forward to your return.
M502250****
Qifeng King Room
Stayed in Sep 2025
Other
8 review
10/10
Outstanding
Posted on Oct 27, 2025
The hotel is quite large with a nice ambiance. The lobby offers a good selection of beverages. The front desk service is excellent, especially the lady named Xiaoxiong who was very helpful and even gave us a small gift. The bathroom in the room has a wet/dry separation, and the vanity is very spacious. We had a great stay.
Original textTranslated by Google
Response from Property: [Enjoy complimentary freshly ground coffee] Dear guest, thank you for choosing us and for your support and patronage. Your satisfaction is the driving force behind the work of all our staff, and making every guest feel at home is our ultimate goal. We look forward to your next stay and wish you a pleasant stay!
QiuqiuQQQ
Qifeng King Room
Stayed in Oct 2025
Family
7 review
10/10
Outstanding
Posted on Nov 4, 2025
Great environment, convenient transportation, and unlimited coffee refills, haha!
Original textTranslated by Google
Response from Property: [Enjoy complimentary freshly ground coffee] Dear guest, thank you for choosing us and for your support and patronage. Your satisfaction is the driving force behind the work of all our staff, and making every guest feel at home is our ultimate goal. We look forward to your next stay and wish you a pleasant stay!
Kekeaiaixiaozhenzhu
Yunhai Twin Room
Stayed in Sep 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 7, 2025
The hotel's location is pretty good. I specifically chose this hotel to get an early start to Tianmen Mountain the next day. The front desk staff, Xiao Liu, was great – patient and proactive in solving issues. There are plenty of restaurants nearby, right outside the hotel, which is super convenient.
Original textTranslated by Google
Response from Property: [Free Garage Parking] Dear Guest, Thank you for your review. Your encouragement motivates us to improve. A comfortable stay is every traveler's expectation, and it's the ultimate goal of hotel service. We will continue to strive to make your trip perfect. We look forward to seeing you again! Best wishes!
M19278****
Qifeng King Room
Stayed in Aug 2025
Business traveler
8 review
10/10
Outstanding
Posted on Oct 8, 2025
The environment and hygiene are decent, and the location is quite convenient with plenty of amenities nearby. The room facilities are acceptable. However, breakfast wasn't great, which might be due to staying during peak tourist season.
Original textTranslated by Google
Response from Property: [Free Garage Parking] Dear Guest, Thank you for your detailed and thoughtful review. Your encouragement motivates us to move forward. A comfortable stay is every traveler's expectation, and it's also the ultimate goal of hotel service. We will continue to strive to make your trip perfect. We look forward to seeing you again! Best wishes!
Anonymous User
Qifeng King Room
Stayed in Jul 2025
Couple
10 review
10/10
Outstanding
Posted on Aug 15, 2025
Great hotel, beautiful views from the room, good breakfast and close to Tianmen cableway.
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
Tamara Gahona
Qifeng King Room
Stayed in Jun 2025
Traveling with friends
14 review
10/10
Outstanding
Posted on Jul 17, 2025
Very good, nice hotel for visiting Tianmen, Everything you need to sleep, including washing, the breakfast is very complete for being Chinese
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
200860****
Qifeng King Room
Stayed in Jun 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Jul 4, 2025
The service was incredibly warm and thoughtful. Ms. Cheng and Ms. Fu, in particular, made us feel right at home.
Mr. Zou
Original textTranslated by Google
Response from Property: The hotel is only a 15-minute drive from the airport. Dear guest, hello! Thank you very much for your stay and your compliments! We are so happy to have enjoyed your visit. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. We look forward to seeing you again! We welcome your return and wish you a happy stay!
M431209****
Yunhai Twin Room
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 13, 2025
Xiao Cheng and Xiao Wu provided excellent service. The environment was great, and I'll definitely be back.
Original textTranslated by Google
Response from Property: [Enjoy Free Freshly Ground Coffee] Dear Guest, Hello! Thank you very much for your stay and your appreciation! We are delighted to have brought you a wonderful time. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. We look forward to seeing you again! We welcome you back to experience our stay again and wish you a happy life!
Guest User
Tianque Yungchi·Yujing Suite (2-Bedroom, Living Room, Two-Bathroom + Sky City-View + VIP Entertainment)
Stayed in Nov 2025
Family
2 review
4.0/10
Posted on Dec 9, 2025
Dated hotel but all basic amenities are available. Breakfast was great. Hotel lobby staff are not helpful. We asked for hotel transport but response was not available and did not offer any help
Response from Property: Dear guests, thank you for choosing to stay at the Galette Hotel and leaving a review. We apologize for any dissatisfaction you may have encountered during your stay. Sorry to bring you bad experience, we will improve the quality of service as soon as possible to make up for our shortcomings. Your criticism and correction will help us to do better. We look forward to seeing you again.
Guest User
Tianque Yungchi·Yujing Suite (2-Bedroom, Living Room, Two-Bathroom + Sky City-View + VIP Entertainment)
Stayed in Nov 2025
Family
10 review
10/10
Outstanding
Posted on Dec 8, 2025
Our family of four had a wonderful experience. The room was incredibly clean and fresh, making for a truly relaxing stay. It was perfectly sized and very comfortable for our small family. Highly recommend this luxurious and spotless hotel
Response from Property: Thank you so much for taking the time to share your wonderful experience with us on Trip.com. We are truly delighted to hear that you and your family had a relaxing and comfortable stay in our clean and fresh room.It’s our pleasure to provide a welcoming and spacious environment for families like yours, and we are thrilled that you found everything to your satisfaction. Your high recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your family back to Zhangjiajie Galette Hotel!
SkySeven
Qifeng King Room
Stayed in Apr 2025
Couple
21 review
8.5/10
Very good
Posted on May 30, 2025
Its an old style hotel, 15-20 mins walk to cable car station (line A). Breakfast just so so. Have some restaurant and supermarket in surrounding area.
Response from Property: Dear guests, thank you for your stay at Galactic G-Luxe Hotel. I'm sorry we couldn't make your stay perfect this time. We hope that we will continue to provide you with all the services and facilities you need next time, and will continue to improve the food to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and ready service!
Sinclair Hsu
Qifeng King Room
Stayed in Sep 2025
Couple
17 review
10/10
Outstanding
Posted on Oct 29, 2025
Again this hotel meets my criteria to pick: 1. provides breakfast buffet; 2. Equips with complimentary self-service laundry facility ; 3. In a walking distance to my destination, the cablecar to the Tianmanshan. Friendly staff. Spacious and clean rooms. Newer everything as the hotel opened in 2019 and then closed for the pandemic.
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
118835****
Qifeng King Room
Stayed in Sep 2025
Family
3 review
9.0/10
Great
Posted on Oct 25, 2025
For this price point, this room is quite good. The facilities, cleanliness, and service are generally acceptable. Breakfast was too crowded, and the variety of options was limited, which needs improvement. Overall, it's decent!
Original textTranslated by Google
Response from Property: 【免費車庫停車場】尊敬的賓客您好,感謝您光臨嘉萊特酒店,抱歉沒有帶給您完美的入住體驗,您提出的問題我們馬上整改,在住期間如有任何問題您可以隨時與我們聯繫,酒店服務員以及前台同事24小時竭誠為您服務,我們期待您的再次光臨,祝您開心每一天!
Mauricio LA
Qifeng Twin Room
Stayed in Sep 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Oct 20, 2025
Really near Tiamen Cable Car. And there are many convenience stores and a supermarket in that area. Room had a mini fridge. Bed was good. Shower good. No smoke smell. Breakfast was also good, except for the juice that had an artificial taste.
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!