Nine Life Hotel

Suitable for bringing children; adults can relax in the hot springs.

1. The on-site management is very poor, which is reflected in 1. The buffet says that it starts at 18:30, but it was full at 18:20, and there were no tables. They kept asking people to go in and find seats. How does the management of Phuket manage it? Even if it is a buffet, they have to pay attention to how many people can be accommodated and how many people have reserved the buffet, right? In addition, when I entered the buffet, I asked the manager to coordinate the table, and he said that he couldn't coordinate, why did he let us in? Standing to eat? I went to the buffet at 19:30 (the buffet was shown as 18:30-21:30 in the m group), but there was nothing to eat. I admit this. I wanted to eat the hot grilled skewers in the store, but they said that they were out of stock and they would not grill them. This is a self-service place? I spent 130+, and in the end they said that there was no meat and they would not grill them, which made me angry. 2. The on-site management is very poor, which is reflected in 2. I booked a hotel on xcheng.com during the day on the 2nd, and checked in at 17:50 on the 3rd. The front desk said that there was no room, but did not say the specific reason. I tolerated it. But your front desk wrote that after booking at 18:00, you cannot check out, and you must check out before 14:00. Check-in is not allowed, and you cannot check out even if you want to. How is Phuket managed? In addition, after eating the buffet, I went to the front desk to check in at 21:20, and they said there were no rooms. I couldn't check out, and they said there were no rooms. Why did you put up rooms without rooms? You blame the third party online. Do you have to book offline? I remember that several big brothers went to book offline, and you also said there were no rooms. What kind of logic is this? All consumers come out to spend money and have fun. This is the first time I have encountered such a thing. Don't treat consumers as **. If you look at it from another angle, you say that there are many people during the holidays, I can understand, but this is another problem. The cultural tourism department or the hotel management did not realize that there were many people, and made preparations and some emergency measures in advance? They only care about issuing coupons and rooms, regardless of the feelings of consumers? The consumption experience value, emotional experience value, and service experience value are very poor.

I have been patient for a long time without commenting. It is the peak of the National Day holiday. I would like to give some advice to those who want to stay here later. Are all the rooms called No. 9 the bathhouses? You have to go through the lobby and turn three corners to get into the room because the second phase of the unfinished project is blocked. The room hygiene is very poor. The parent-child room I booked only provides two free bottles of water and two quilts. The drainage pipe of the shower room is also blocked. The waiter came to the room and took a look and had to change the room. In the end, this hotel was left alone as if nothing had happened. It is really unlucky to live like this.

The hotel has a very good environment. There is also a robot to lead the way to find the room. The children had a lot of fun playing with it. The remote control was not working and was replaced in time. The disposable supplies were also complete. Overall, it is a very good hotel

真的是我住過最糟糕、最踩雷的一家酒店，全程體驗感極差，強烈不推薦！ 1. 設施完全不能用 房間燈是壞的，光線昏暗；沒有WiFi，連最基本的網絡都沒有，完全影響正常使用。 2. 衞生差到離譜 杯子上全是灰塵，不乾淨；床上還有捲曲的毛髮，看着特別噁心，根本不敢放心躺。 3. 入住極其不方便 點外賣取餐路線混亂，特別難找，來回折騰半天，非常麻煩。 4. 前台態度極差 前台工作人員態度冷漠、不耐煩，問問題愛答不理，服務意識為零。 花了錢住得又臟又鬧心，基本衞生、設施、服務全都不達標，完全不值這個價，真心避雷！

定了一個大床房上面寫的部分房間是內窗過道窗 來了之後諮詢前台説有的話就給安排 然後安排了一個內窗房間後來又給前台打去電話又説有外窗的房間但是需要補一個六十塊錢的差價 工作人員又用自己私人的收款碼像我收取了這個差價 搞不明白是什麼意思 房間的衞生和設施就不多説了

滿分酒店，裏面不僅乾淨，而且前台小哥服務態度滿分！

乾淨衞生挺好，😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬

房間便宜，質量又好。160能住這個酒店已經很不錯了，很乾凈。服務意識有的。 我朋友她們訂的房間忘記給留了，免費升級了總統套房還送了兩張澡票+搓澡票（四捨五入不要錢🥹）