Holiday Inn Express CHONGLI by IHG

Excellent! The service was warm and attentive! We got an early check-in and the ideal room type. Since it was the off-season, the experience was great with fewer crowds. 👍

Traveling with friends, this hotel offers great value for money. I'm not sure if the lobby was under renovation, but our breakfast was upgraded to the Crowne Plaza, which was fantastic. We booked four rooms in total, and you could see the lake view from the balcony, which looked beautiful with the evening lights.

Arrived at night to find no streetlights near the hotel, just darkness. The road signs weren't very clear either. After fumbling my way to the hotel entrance, I unloaded my luggage and dragged it to the front desk, only to find it deserted and dimly lit. I was a bit bewildered; it was my first time encountering such a situation. On closer inspection, I saw a note saying I needed to check in at the Crowne Plaza front desk. Luckily, I had a car, so I put my luggage back in and drove to find the Crowne Plaza. At the Crowne Plaza front desk, a female attendant showed no apology for the situation, constantly trying to prove that it was the guest's fault for not being informed. I was utterly speechless. That's my rant about the service. I've stayed at Holiday Inn Express hotels across the country quite a bit, finding them good value for money and generally reliable, but this experience made me uncomfortable. Now, about the environment and room. The hotel is in the Cuiyunshan Resort area, and the overall environment is significantly worse than Taiwu, Fulong, or Aranya. There are still some construction sites around the hotel, making it look a bit messy. The underground parking is quite dirty, and the charging piles are slow chargers, unmarked, and hard to find. The wallpaper and sofa in the room were dirty, and the toilet bowl was yellowed. Since I arrived late, I didn't want to bother the staff and just made do for the night. I tried calling the front desk several times for something, but no one answered for a long time. I experienced this same issue last month at a Holiday Inn Express in Lijiang – repeated unanswered calls to the front desk. I hope InterContinental seriously considers this feedback and makes improvements. Running a brand is not easy, and it's especially important to cherish it in the current climate!

Excellent in every way, from the environment to the breakfast. A special shoutout to Sky at the Crown Plaza front desk for always kindly coordinating everything. Her friendliness is why I always choose this place whenever I come to Chongli. Thank you!

Visited on the last weekend of August, Chongli was already a bit chilly. Holiday Inn Express and Crowne Plaza are right next to each other. Our twin room had a balcony with lake views. The hotel breakfast was good. The hotel also provided complimentary tickets for two to Cuiyun Mountain, so we went hiking – it was quiet and not crowded, very nice.

This is my second time visiting Cuiyun Mountain. The shuttle bus is super convenient; it takes you directly to the hotel right after you get off the train. I really loved the room with a balcony, facing the beautiful distant views, and you can even see the bonfire at night. The front desk lady provided excellent service. Seeing that I was with a child, she thoughtfully arranged a room with two 1.35m twin beds, which was great. Many people have already posted photos of the hotel itself, so I'll share some pictures of the surroundings instead! 🤪

Excellent value for money. When we checked in, we asked if they could arrange a lake view room for us, and the front desk staff kindly did so. Opening the window to that view was incredibly therapeutic. We'd previously stayed at the Crowne Plaza behind this hotel, and while this place's facilities and breakfast are a bit weaker, it's half the price. We'll definitely stay here again next time!

The hotel is really great, quiet and comfortable. The balcony view is beautiful, and parking is convenient. They even provided free breakfast for the kids. I'll definitely stay here again next time I visit.

The service was efficient and thoughtful. The front desk staff, noticing we had an elderly person, specifically arranged a lake-view room close to the elevator for us. The room layout was sensible and convenient, with some clever design touches. Breakfast was plentiful, but the quality could be improved. The underground parking garage was clearly signposted, but there were too few charging stations. The complimentary tickets to the Cuiyunshan Forest Scenic Area were also a nice bonus. Overall, we were very satisfied!