Element Chongli

This is my second time staying at this hotel for skiing. I specifically booked a mountain view king room, expecting to see the ski slopes. Instead, I got a view of a barren mountain – it was as ugly as can be. I paid extra for the view, but I might as well have chosen a standard room.

I paid for a mountain view king room, expecting to see a snowy ski slope, but ended up with a really ugly bare mountain view instead. It was even worse than the view from the standard room I had last year! Disappointing.

This trip, I learned what a 'connecting room' really means. It wasn't mentioned on my booking, nor was it explained during check-in. I noticed a locked door in my room and thought it was some kind of utility closet. On the second night of my four-night stay, I heard someone talking loudly on their phone in the hallway until 2 AM, making me realize how poor the soundproofing was. Then, on the fourth night, around 10 PM, I heard kids screaming and playing. It wasn't until one of the kids tried the doorknob that I realized there was only a single door separating our rooms, and all privacy was instantly gone. I called the front desk, and they offered to notify the noisy neighbors or move me to another room. It was truly frustrating; after four nights, with my child already asleep, how could I possibly move rooms? I just had to force myself to sleep while listening to the kids next door. I also need to mention that this hotel markets itself as pet-friendly, but from the very first night, I started having allergy symptoms—a runny nose and sneezing. I really overestimated my tolerance. Those with allergies should be cautious when booking here.

Facilities: Excellent. Hygiene: Very clean. Environment: A non-smoking hotel, very comfortable. Service: Superb. The room was very quiet, the view was great, and the bed was extremely comfortable. Alan, the staff member at the front desk, provided excellent service and helped us with our heavy luggage. Highly recommended!

Environment: Super convenient, it feels like a charming little town right outside, very cozy and atmospheric. Cleanliness: Pretty good. Service: The front desk manager was very attentive and patient.