First, the room facilities are indeed new, except for the yellow-green water in the bathtub. Tea sets were provided upon request. Breakfast consisted of simple steamed buns, soy milk, porridge with pickles, and no coffee. The room was quite large, and the overall amenities were fine. However, the main issue with this hotel is that it lacks the most basic hotel functions: sleeping. There's no front desk after midnight, and it's completely unmanaged.
This hotel has a karaoke bar on the second floor. Before midnight, people were singing, and I could hear them clearly. People on the rooftop terrace were free to come and go. After midnight, people were drinking upstairs, and the sound of chairs being moved could be heard clearly from the 8th floor. It wasn't that my sleep quality was poor; the noise was like muffled thunder, punctuating the entire night until 3:00 AM. At 6:00 AM, people were dragging chairs to watch the sunrise. In a hotel where you can only sleep from 3:00 AM to 6:00 AM, what good is the amenities? I was annoyed by the noise at around 1:00. There were several tables drinking upstairs, and no waiter was available to maintain order. I called the front desk three times, but they hung up. All I could find was a recording of someone calling after hours. This is a hotel that costs over 600 yuan and has Ctrip's Premium program, but they don't have a front desk or waiter after 12:00. It's completely out of control. You can do whatever you want in the public areas. To be frank, if there's any safety issues with the drinking upstairs, it's fine. The room directly below the public area deserved the bad luck. Everyone comes to such a remote place for peace and quiet, isn't it? I understand that when a hotel is full, there might be noise from upstairs or neighbors, but normally everyone is asleep at noon. Even in the city, you can call the police if you hear noise after 12:00.
The next day, I complained to Ctrip, and they asked the hotel to negotiate. The hotel sent a front desk representative who said they'd give me two cups of coffee and a 10% discount on my room rate. When I suggested tightening management of public areas and limiting opening hours, the front desk clerk explained that the upstairs door was open to everyone and there was nothing they could do. I couldn't believe it, and asked if adding a lock would fix it. The clerk continued to smile and apologize, saying, "Oh, my bad luck! I spent over 600 yuan to a place where it takes nearly two hours to order takeout, and then a group of people were dancing right over my head." The Ctrip representative was very responsive, probably thinking the hotel was being excessive, and refunded my 380 yuan room fee to my Ctrip account. Ctrip did respond proactively, but the Saturday night sleep I lost as a working slacker is gone.
The above is a complete review of my stay, describing my experience and the handling of the situation by the hotel and the platform. Please make your own judgment on whether this hotel is a good choice for you.
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