Zhaoqing Ruhe Lakeview Homestay (Qixingyan Paifang Branch) Reviews

Response from Property: Dear Guest, Thank you for your stay and for sharing your honest feedback. Your comments about the towels are very important to us, and we fully understand your attention to detail regarding the user experience. Regarding the towels you mentioned, we would like to clarify that we have consistently reminded guests that we provide both pure cotton towels (the actual towels you requested) and disposable towels for your selection. Currently, disposable towels are provided in the rooms by default, primarily for hygiene and safety reasons, and also in consideration of the feedback from most guests who have requested individually wrapped towels that are changed immediately after use. If you prefer pure cotton towels, please contact the front desk, and we will promptly deliver them to your room to ensure your comfort. Thank you again for your reminder; it helps us improve our service details. We will continue to pay attention to the different needs of our guests and strive to find a more comprehensive balance between hygiene and comfort. We look forward to informing you of your preferences in advance for your next stay, so we can prepare accordingly. Please feel free to contact our front desk staff with any requests. We wish you a pleasant trip and look forward to serving you again!

Response from Property: Dear Guest, Thank you so much for your positive feedback on our hotel. We are honored to know that you are satisfied with our value for money, cleanliness, and location. Maintaining clean and tidy rooms and providing our guests with a convenient and comfortable stay is always our goal. We look forward to your next visit and wish you a pleasant stay!

Response from Property: Dear guest, thank you for choosing to stay with us and taking the time to share your feedback. Regarding the *hygiene issue* you mentioned, we have thoroughly reviewed and professionally disinfected all linens and rooms. We strictly adhere to a one-time cleaning standard and maintain complete disinfection records. Your case may be due to an allergic reaction caused by individual body types. We recommend that you seek medical attention to identify the source of the allergy. Regarding the *room description*, we display authentic photos and detailed descriptions (including room dimensions and viewing angles) on all platforms. Our rooms come standard with disposable slippers and non-slip, absorbent floor towels. When you asked at the front desk if we had rubber slippers, I told you that we don't. If you get them wet after showering, it's okay, and we'll provide you with two extra pairs of disposable slippers. We understand your dissatisfaction, but your comment that it's "not worth over 200 yuan" may overlook our core values: 1. Prime location, just a 5-minute drive from the scenic area. 2. Greenway in front of the hotel, free parking, and 24-hour room service. 3. The comfort of our bedding, which has been consistently praised online. Finally, I hope you can find accommodation options that better meet your expectations in the future.

Response from Property: Thank you for choosing to stay in our homestay and sharing such a vivid experience! I am glad that our geographical location has brought you convenience - the advantage of facing the Xinghu Scenic Area has indeed allowed many guests to enjoy cycling around the lake like you (the scenery along the Qixingyan is indeed never boring~). The shopping mall is within walking distance, and we also hope to meet everyone's all-round needs for dining and entertainment. Regarding the old feeling of the homestay you mentioned, we attach great importance to this feedback. Although some facilities do leave traces of time, we have been ensuring comfort through regular maintenance (due to slight differences in weather and light issues and actual rooms). I look forward to your next visit, I believe there will be a more perfect experience! I wish you a good view every time you ride!

Response from Property: “Thank you for your review and the photos you took! Convenient location is our advantage. The Archway Square is within walking distance, so you don’t have to worry about eating, drinking and having fun. Comfortable rooms and hot water are our basic commitment to every guest. I am especially happy that you mentioned that bicycles can be brought into the room. We are well aware of the needs of cycling enthusiasts and have specially designed spacious spaces and convenient traffic lines. From your photos, we can see your attention to detail and satisfaction with the experience, which makes us feel very relieved. I hope these beautiful moments can become precious memories of your journey, and look forward to seeing you next time! 🚴‍♂️✨📸”

Response from Property: 感謝您抽出時間分享入住體驗，您提到的房間蚊蟲、設施破損、隔音效果及大門縫隙等問題，我們已詳細記錄。關於您反饋的這些情況，我們進行了初步檢查，但暫未發現具體問題。為了能更精準地排查並處理，麻煩您告知一下當時入住的房號，以便我們開展針對性工作。我們一直非常重視每位住客的反饋，因為這能幫助我們更全面地發現運營中的不足並加以改進。再次感謝您的坦誠分享。

Response from Property: Dear guest, hello! We are very sorry for bringing you such an unpleasant stay experience! After seeing your feedback, we feel very guilty. The problem with the shower head was caused by the blockage of the cotton core. We neglected to check and failed to find and solve it in time, causing discomfort to your skin. This is entirely our responsibility. Here, we solemnly apologize to you! We have immediately replaced the new shower head and will strengthen the daily inspection and maintenance of the equipment to prevent similar situations from happening. The skin discomfort you mentioned makes us particularly worried. If you need any help or medical advice, please feel free to contact us. We are willing to take responsibility for it. Your feedback is the greatest spur to us, making us realize the shortcomings in our service. I hope you can give us a chance to make up for it, and we will definitely satisfy you with better service. I wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for sharing your valuable stay experience with us! We are very sorry that the sound insulation problem has disturbed your rest. All the glass in the B&B guest rooms is made of double-layer insulating glass, which is committed to providing heat insulation and sound insulation, creating a quiet living environment for every guest. To further improve the sound insulation effect, it is recommended that you close the windows when you are resting, which can better block out external sounds and enjoy a quiet environment. Your feedback allows us to more clearly understand the needs and expectations of our guests. We will pay close attention to every detail, continuously optimize our facilities and services, and strive to provide every guest with a better experience. Thank you for your understanding and tolerance. We look forward to welcoming you again in the future and letting you feel our dedication to continuous improvement. I wish you a happy life and all the best!

Response from Property: Dear guest, hello, thank you for sharing your stay experience. Your words will become our driving force to move forward. We will never forget our original intention and continue to work hard to create a better "Ruhe". We look forward to meeting you again at "Ruhe". All members of "Ruhe" wish you a happy life!

Response from Property: Dear guest, hello! Thank you for choosing Ruhe B&B. Our B&B is proud of its superior location! The B&B is fully equipped with warm and high-quality services to make every guest feel at home! I am even happier to bring you a wonderful trip. Thank you for your recognition and appreciation! I look forward to meeting Ruhe again! I wish you a happy life!

Response from Property: Dear Ms. Li: Hello! Based on your comments, I will give you a reply as the staff on duty. First of all, regarding the check-in and check-out problems you mentioned, I did make a mistake in your room when you checked in, and I also told you the reason. Because two Ms. Li booked a room, I assigned the wrong room, but it was corrected in less than a minute. Please understand. In addition, the check-out time is 12:00 noon, and we have delayed it to 13:30 for you to check out, because the newly booked guests have arrived at the front desk at 13:08. I had no choice but to call you to check out, and you asked why it was not 14:00. Here you can check out the check-out time of each booking platform. Thank you, I won’t explain more! Secondly, when you checked in, I already knew that you had to have a bathtub in the room. I also told you the reason for the accessories. It’s not that the homestay doesn’t want to replace it, but I can’t find the accessories in the whole city and Taobao sellers. Even if I find it, the replacement master said that it can’t be replaced, because the bathtub was a complete set of embedded and ready when it left the factory, but I also told you how to use it, and it will not affect your use, let alone the problem of drainage that you mentioned, and you also said that it’s okay. Finally, you booked a room for two days. If all the problems you raised were really unbearable for you, why didn't you ask to check out or change rooms the next day? Because you also said that there are many options nearby, I feel that your words are a bit inconsistent. You won't be dissatisfied because you are asked to check out 1.5 hours later? I would like to hear your opinion, thank you! I wish you all the best!

Response from Property: Dear guest: Hello! The beautiful scenery of Xinghu Lake is just around the corner, and the famous Qixingyan scenery is on the opposite bank. Thank you for your love and recognition of our homestay. We are very happy to bring you a satisfactory stay experience! I wish you a happy life!

Response from Property: Dear guests, thank you for staying at Ruhe Lake View B&B! The first point you mentioned: The price and square meters of our B&B on Ctrip are priced and measured by professional staff of Ctrip. The second point: There are sofas and tea tables in the rooms of our Zhaixing Pavilion, and there are dining tables and chairs outside the balcony for guests to dine. The basic facilities in the room are consistent with the pictures on Ctrip, and there is no fraud. The third point: We have indicated on the booking page that we do not have breakfast. In addition, the health soup is provided by Anshang Health Store in limited quantities every day. Due to the large number of tourists who come to the store to do projects during the holidays, the health soup is in short supply! Thank you for your stay and wish you a happy life!

Response from Property: Dear guests, thank you for staying at Ruhe Lake View B&B! The first point you mentioned: Our B&B does not have an elevator because the decoration team suggested that it was not suitable for us to install an elevator. When I helped you check in, I mentioned that it was a staircase. I can help you take one luggage to the room. It will be a bit difficult for you to walk up to the room with two suitcases. For the second and third points, if you encounter any problems in the room during your stay, you can always find us to solve them. We have a duty staff 24 hours a day. When you check in, I gave you a business card with the contact information of our duty staff. The fourth point: The trees outside the lake cannot be cut casually in our B&B, but we have reported the situation to the municipal department many times some time ago! I wish you all the best and a happy life. Thank you for staying at Ruhe B&B!