This is an older hotel, but the rooms are well-maintained and clean. I chose it because of an event I was attending here. When I checked in, there was a conference letting out, so the lobby was very crowded and chaotic. It felt like they were understaffed and couldn't keep order. There were also several trolleys being used to move items to the banquet hall, and I had to wait for multiple elevators to get to my room.
During check-in, I waited in line, but other guests just cut in front of me, and the front desk didn't intervene. I had booked a twin room and wanted to change to a king, but was told I'd have to pay extra. I understand that selling different room types on OTAs is a hotel strategy, but if there are available rooms of the same category, a flexible change between twin and king beds should be possible. The front desk staff told me it was 'management's rule,' which I found quite off-putting. I've stayed at the Sofitel and Holiday Inn many times in Zhengzhou, and both were very welcoming and proactive in resolving requests. The contrast is stark; perhaps the Sheraton is just doing too well.
Overall, the service was fine, but I've strongly noticed that other local brands have made huge strides in their service, while the big brands seem to be stuck in their old ways, making no progress.
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