Anonymous User
August 12, 2023
The hotel does not do reviews, all negative reviews are given to the front desk. Arriving at almost 12 o'clock, I finally found it after searching downstairs for a long time. I failed the facial scan twice. I had something urgent and needed to be dealt with immediately, so I asked the front desk if they could give me a room first. I would handle my work first and then come out and re-swipe it after a few minutes. The front desk agreed. After more than ten minutes of brushing my face, I still couldn't get it through. The person at the front desk kept sitting without adjusting the camera or any other action. He told me to scan the QR code on the wall, fill in my ID card information and scan my face to pay 2 yuan. I asked what code? Is it safe? Answering the third party's code, if she didn't want to scan it, she would call 110. I said you go ahead and help me confirm whether the code is correct or not. If it is correct, I will scan it again. The front desk then called 110 but told me I had to scan the QR code. I said I should call 110 to confirm, and then I dialed 110 in front of her. There was only one request on the phone, asking if the code was safe. The front desk heard clearly. But at this time, the front desk went crazy, making all kinds of insults and saying all kinds of unpleasant things. Why should you call the police station at your door instead of 110? (It’s 1 o’clock in the morning. I know the police station’s phone number at your door?: I’m just asking a question. I have to go to the person you designated?) Why, if you weren’t in a hurry and insisted on checking in first? Otherwise, we won’t let you stay? (I've stayed in hundreds of hotels, and they were all fine. Can I foresee that I won't be able to get away with you?) Our machine can pass as long as a normal ID card is used, which means there is something wrong with me. If you don't touch anything in our room, we can refund your money after you check out. (My child is already in bed, what should I do?) If you say one sentence and she chokes you ten times, and your voice is loud, she will be louder than you. I didn’t raise my butt during the whole process, my hair was messy and I didn’t comb it, and I just sat and yelled at you. You directly said that I was angry. In the middle of the night, I took my child, dragged a bunch of things, and threw the child into the room alone. Is this just to make me angry? I've said it from the beginning, I want to confirm with the official whether the code you provided is legal. If it is, I will scan the code and scan my face to pay. And at the beginning, you said to call 110 for confirmation, but it turned out that you didn’t call 110... Are you so anxious? Keep yelling at me? I have stayed in hundreds of hotels, large and small, and this is the first time I encountered someone who couldn't scan a person's face, and was asked to pay to scan a third-party code. You go out and find someone to come over halfway. The first thing that person says when he enters the room is, "What do you want to do?" Do you want to check out and get a refund? Is this ****? I put so much effort into finding a hotel that it took me more than half an hour to find the hotel location, dragging my child and carrying a bunch of things? Is it for check-out and refund? I don’t know why the front desk is talking nonsense, but if you think about it from the customer’s perspective, you can’t ask this. Then he continued to accuse me, still the same way, you are anxious about the room that I just let you enter... I just want to confirm whether the code you asked to scan is correct? Will the information be leaked? Are you going to criticize endlessly for such a simple thing? Am I heinous? Even the police said that people can swipe their faces to pass normally in other places, but you can't do it, and then they ask you to pay to swipe their faces. If it were me, I would question it. In the end, I successfully scanned the QR code, and the two receptionists didn't even apologize. I was really speechless. I have been to Zhengzhou many times, and the experience this time was extremely bad.
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