Haifei Hotel (Zhengzhou High-speed Railway East Station Convention and Exhibition Center)

The front desk service was quite good, and the room was spacious. However, there was a lot of noise from the building next door starting in the early hours of the morning, and other strange intermittent sounds. Even with all the windows closed, it was still noisy. The soundproofing is really poor. Just when I was about to fall asleep, I'd get woken up and couldn't get back to sleep. Not good value for money.

The location is very close to Zhengzhou East Station, making transportation extremely convenient.

This stay exceeded my expectations. The room was very clean, with no strange odors, and the bedding was comfortable, ensuring a good night's sleep. The bathroom had a separate wet and dry area and was well-stocked with amenities. The front desk staff were friendly and responsive. The location is excellent, making it convenient for getting around and dining. Overall, it offers great value for money, a comfortable stay, and I highly recommend it to everyone.

I first checked into Room 1119, which was absolutely disgusting – moldy walls, bulging floors, peeling wallpaper, and a moldy bathroom. To top it off, the room next door had a company sign, meaning it was someone else's office. After speaking with the front desk, I was moved to a room on the 12th floor. This new room's decor was thankfully much more normal, so I settled in. The night that followed was even more ridiculous: the air conditioning wasn't cooling properly, making it uncomfortably hot to sleep. Around 1:30 AM, an unexplained buzzing sound started coming from the room. A buzzing sound in the middle of the night is truly terrifying. I tracked it down to the landline phone in the room. Even after placing the receiver aside, the buzzing continued, so I had to unplug the phone cord to stop it. This place isn't really a hotel; it's an office building with a single front desk and one staff member on the ground floor. I felt that the hotel management needed to be aware of and address this series of terrible issues, so after waking up, I contacted Trip.com customer service, who were very understanding. According to Trip.com, the hotel questioned why I waited until morning to report an incident that happened at 1:30 AM. My reason was that I had a child and didn't want to deal with it in the middle of the night, and I had managed to resolve the buzzing issue myself. I immediately checked out and moved to another hotel; I had no desire to argue further!

Had a great experience! The lovely lady at the front desk even upgraded my room. It was really spacious and made for a much better stay. I'll definitely be booking this hotel again for my next conference. The service attitude was also excellent! 👍❤️

Five-star review! The room was clean and tidy, with complete facilities. What really made my stay pleasant was the front desk staff – they were warm, patient, and handled my check-in quickly and efficiently. They even proactively offered information about local transportation and dining. Their service was thoughtful and thorough. My entire stay was a great experience, and I'll definitely choose this place again next time.

The lady at the front desk upgraded us to a family room for free! It's quite an old building, but the cleaning staff and the front desk attendants are all very nice. The breakfast was good too, and everyone was just lovely.

The room was very clean and spacious. Housekeeping even followed up with a call to check on service. There's free underground parking, and the facilities overall are decent. There were no strange odors in the room, and a mini-fridge was available for use.

The environment is beautiful, and the room is very spacious and nice. I'd choose this place again next time.