Guest User
June 9, 2025
The room was tiny, and the elevator didn't go directly to my floor; I had to climb the stairs. When I checked out, the cleaning lady and the front desk staff kindly reminded me that I'd "left some clothes behind," which I appreciated. I asked if it was a disposable bath towel (after all, bath towels aren't expensive). The intercom was muffled, and another male front desk staff member nearby, too lazy to even confirm, simply shouted into the intercom, "The guest said she doesn't want it anymore!" I was still standing there; who gave you the right to decide whether I wanted my belongings or not?!
When I got home, I realized that what I'd left behind wasn't a disposable bath towel at all—it was clothes I'd ordered from Japan. I immediately contacted the hotel to inquire, and you just casually dismissed it with a "disposable"? Can't your hotel even distinguish between a "disposable bath towel" and "clothes"?! The cleaning lady couldn't tell the difference, and neither could the front desk staff? What was that male front desk staff member doing, rushing to "make the decision" for me? Your so-called "disposal" just meant throwing my personal belongings away like trash? If a guest leaves behind belongings, and the front desk staff doesn't carefully verify the nature of the items or communicate with the guest properly, can they really presume to make the decision to discard them on the guest's behalf? Is your hotel's lost and found process merely a formality or does it not exist at all? Do you have even the slightest bit of basic respect and responsibility for your guests' belongings?
Original TextTranslation provided by Google
