Chaoman Hotel (Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center) Reviews

Response from Property: Thank you for taking the precious time out of your busy schedule to review the room! We are very honored that you chose Xiaojia as your stop in the vast sea of ​​people. Here, everyone who comes is our distinguished guest, and every encounter is a fate. May a wonderful life be with you, and look forward to meeting you again in the future and creating more pleasant memories for you!

Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. For the problem of small rooms, we also have larger family rooms to choose from. If you have any questions during your stay, you can call the front desk. We are available 24 hours a day. Please handle it. If you come here next time and hope to book this hotel again, give us a chance to apologize. Looking forward to visiting again!

Response from Property: We are very sorry to bring you a bad stay experience! We sincerely apologize for the unpleasantness caused during your stay in the hotel. We will strengthen the professional training of our staff and make rectifications regarding the problems you have reported. We also have larger family rooms, parent-child rooms, etc. to choose from. There are also For quieter rooms on the other side of the community, you can call the front desk for parking spaces and we will guide you to park. If you have any questions during your stay, you can also contact the front desk directly and we will solve the problem for you 24 hours a day. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest, hello! We are very sorry to bring you a bad check-in experience. We are very sorry for your feedback about the room check-in problem! We asked the receptionist on duty. Here's what happened: Your friend Mr. Liu came to the hotel at noon to check in first. He said that the three rooms you booked need to be arranged on the same floor, but the hotel was closed due to the summer vacation and the Chinese Valentine's Day holiday. The room is full, which makes it impossible to meet your need for early check-in. At that time, we also communicated with your friend Mr. Liu whether he could change the floor if he needed to check in now. If the floors were separated, we could arrange for you to check in immediately. However, our request was rejected by Liu. Mr.'s refusal, we have always attached great importance to guest room hygiene, room odors, etc., and have invested most of our time in checking equipment and facilities. The odor situation you described this time should never happen! We have asked housekeeping staff and managers to pay more attention to hygiene details and keep rooms well ventilated. After you contacted our front desk in the early morning, we tried to contact you several times to deal with the issue of changing bed sheets and quilt covers, but you did not answer the phone. We were worried that you had already rested and fell asleep, so we did not disturb you more. Thank you for spending time with us. I would like to give you your valuable suggestions and hope that you can book our hotel next time. We will definitely give you a satisfactory stay experience!

Response from Property: Thank you for taking the precious time out of your busy schedule to review the room! We are very honored that you chose Xiaojia as your stop in the vast sea of ​​people. Here, everyone who comes is our distinguished guest, and every encounter is a fate. May a wonderful life be with you, and look forward to meeting you again in the future and creating more pleasant memories for you!

Response from Property: We are very sorry to bring you a bad stay experience! We deeply apologize for the unpleasantness caused during your stay in the hotel. We will strengthen the professionalism of training staff for your feedback. You can raise your questions and we will make rectifications. We have an old friend program, which is provided in elevators and guest rooms. There is the contact information of the store manager, you can also contact the store manager directly to solve the problem for you. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you very much for your 5-point praise, and thank you for giving such a high evaluation to Xiaoman. Service is the foundation of the hotel. The humanistic style is in Xiaoman, the comfortable experience is in Xiaoman, and the warm feeling is in Xiaoman. Go out The only reason to go out is to relax your soul and enrich your spirit in the city. This is Chaoman. Chaoman starts from the hotel but does not stop at the hotel. We look forward to your next beautiful encounter. Chaoman is always waiting for you on the road. !

Response from Property: I give you flower tea to wash away your fatigue; I give you a fragrant towel to cleanse your dust; I give you the fragrance of flowers to purify your work; I win your heart and appreciate your kindness. Xiaoman is extremely grateful for your praise. Everything about Xiaoman has changed because of you! Xiaoman knows that hard work will be rewarded, thank you for your support!

Response from Property: Thank you very much for your support and encouragement! Ingenuity is to do one thing well, and the original intention is to always do one thing well. And the intention is that you can give us a five-point affirmative attitude. In the days to come, you will be a role model for our Chaoman Hotel Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center store to learn from, and we look forward to serving you again!