Changlong Station Light Residence Hotel, Changlong Tourist Resort, Zhuhai

Extremely satisfied with this trip! Facilities: The hotel has complete facilities. The room is spacious, with a separate wet and dry area, and a distinct living and sleeping area. The bathroom even has a window, providing ample natural light. The laundry room status is updated in real-time, so no need to go downstairs to check. They even provide color catchers! I stayed for three days and it was very comfortable. Cleanliness: Spotless. Environment: Located directly opposite Hengqin Pier. There are mini-supermarkets, fruit stores, and restaurants all around. It's about 1-2 kilometers from Chimelong Ocean Kingdom and 3 kilometers from Hengqin Port, just a five-minute taxi ride. Very convenient for visiting the theme park or Macau. Service: The staff were attentive without being intrusive, just right. Breakfast was simple but sufficient. Five-star recommendation!

Pretty good, very minimalist. The main draw is definitely the fantastic location. There's a small playground right outside the door and all sorts of great food options. The room itself is a bit on the small side, but the laundry service was a huge plus, and the pillows were super comfortable too.

Your service is truly unprofessional. I've seen the negative reviews; they all complain about the staff being negligent. I understand that your hotel's pricing might be influenced by location, but a hotel costing 500 yuan shouldn't have this level of service. Using the Atour brand, your staff training is so poor. When I asked how to use the iron, they sent a security guard to teach me. The iron leaked water as soon as I turned it on, soaking my shirt. I went to the front desk, and they kept saying the iron was supposed to be wet… I must have encountered a problem to come to you; there's only a wall between us, couldn't you at least take a look? When they finally came, three people started chatting about how their irons were also like that, how they had been like that the other day… completely ignoring me. For such a small, unexpected problem, the staff were completely clueless. They didn't proactively ask questions or offer solutions; they only moved when the guest specifically asked. The room wasn't soundproof, and there was a basketball court downstairs. They were playing basketball at midnight, making a lot of noise. Check-in was also the longest I've ever experienced at a hotel. This stay was very unpleasant. Customers have complained about the staff being negligent more than once, and it was still the same when I went. When are you going to fix this?

The hotel has a good location and the staff are very welcoming. There are food streets nearby, so you don't have to worry about food. However, the hotel's soundproofing is poor; at night, you can hear the neighbor flushing the toilet (the toilet noise is really loud), moving tables and chairs, and talking in the hallway. I wouldn't recommend it for light sleepers. The breakfast selection is also smaller compared to Atour. The laundry room is understaffed; clothes sent in in the morning with a note saying they were washed and brought back were still missing when I returned at 5 pm. In short, it's a good option if you're going to Ocean Kingdom; it offers good value for money. However, people with sleep problems should definitely consider this carefully.

Cleanliness: Absolutely terrible. I accept the higher price during the Chinese New Year period. However, I cannot accept such poor cleanliness for this price! It's incredibly bad! I strongly advise against staying here if you're traveling with a young child. We checked in on Chinese New Year's Day. Upon entering the room, we found a footprint on the bedding. We contacted the front desk, and their first response was that they change the bedding daily and there's no problem. They went on and on about how good their bedding is. I told them to send someone to check. After about ten minutes, someone from the front desk came, checked, and indeed found a footprint, and said they would change our room. The front desk staff and I went to the new room to check, and as soon as we entered the room and picked up a pillow, we saw a hair on it. How can they still boast about their cleanliness with such poor hygiene? The next day, a towel was delivered to the room. The bath towel smelled terrible. I don't know where it came from. The bath towels in the same room had no smell. We took them to the front desk, and they solemnly said there was no smell. The two of them insisted there was no smell. Perhaps the other guests had a problem with their noses, and only their sense of smell was good. Service: The service was terrible. On Chinese New Year's Day, they made us wait for over an hour because of room issues. During that time, we kept asking if our room was ready, and the response was always "please wait a little longer, sorry to wait a little longer." We arrived around 8 AM with a child and waited until a little after 10 AM. The next day, we went to the front desk because of the smell of the towels, and the receptionist was indifferent and said there was no smell. Because it was late, we were too tired to argue with them. Environment: The third-floor corridor smelled extremely strong and unpleasant. Instead of focusing on fancy breakfast items, they should improve basic hygiene and staff training. Prices are much higher during Chinese New Year and holidays. At least the hygiene and basic services should correspond to the price. I have never stayed in such a bad hotel in Guangzhou, Foshan, Shunde, and Zhuhai. I will never stay at an Atour hotel again. This happened on my first stay. I will blacklist Atour forever!

This was absolutely the best surprise of our trip! From the moment we entered, the receptionist was incredibly welcoming and efficient, checking us in super fast and even proactively recommending nearby restaurants and attractions. The room was exceptionally clean and tidy, the bedding was soft and comfortable, and I slept soundly all night. The bathroom had a separate shower and toilet, plenty of hot water, and all the toiletries were brand-name—the attention to detail was impeccable. The hotel's location was also very convenient; it's just a few minutes' walk to the pedestrian street, making it easy to find places to eat and shop nearby. The breakfast selection was extensive, with both Chinese and Western options, and the food was delicious.

The Light Residence Hotel I booked for my trip to Chimelong exceeded my expectations! I was immediately drawn to the fresh and clean decor of the lobby, and check-in was incredibly fast. The toiletries in the room were of high quality, and there were even thoughtful touches like children's slippers and toothbrushes, making it super convenient with kids. An evening stroll near the hotel was particularly pleasant with the gentle breeze. You absolutely must try the freshly cooked noodles and Cantonese dim sum at breakfast – they were incredibly authentic. I highly recommend it to anyone visiting Chimelong!