Huaxin Hotel(Zhuhai Daxin Xinduhui Branch) Reviews

Response from Property: 尊敬的賓客：您好！ 衷心感謝您選擇入住珠海華信酒店和好評。酒店位於珠海斗門區的黃金地段，交通便利，配套設施齊全。面朝景色秀美的黃楊河畔夜裡到河邊散散步，出門不遠就是步行街和大信新都會及萬達廣場。在為您提供温馨舒適的入住環境、優質服務的同時，也能滿足您的餐飲、休閑、娛樂等各項需求。無論是商務活動還是家庭旅遊，華信酒店都是您最佳的選擇，我們也一直在努力進步，相信將來的我們一定會讓您的旅程更完美、更充實。期待與您的再次見面，祝您：一切順利！生活愉快！

Response from Property: 尊敬的賓客：您好！ 衷心感謝您選擇入住珠海華信酒店和好評。酒店位於珠海斗門區的黃金地段，交通便利，配套設施齊全。面朝景色秀美的黃楊河畔夜裡到河邊散散步，出門不遠就是步行街和大信新都會及萬達廣場。在為您提供温馨舒適的入住環境、優質服務的同時，也能滿足您的餐飲、休閑、娛樂等各項需求。無論是商務活動還是家庭旅遊，華信酒店都是您最佳的選擇，我們也一直在努力進步，相信將來的我們一定會讓您的旅程更完美、更充實。期待與您的再次見面，祝您：一切順利！生活愉快！

Response from Property: Dear guest: Hello! Thank you sincerely for choosing to stay at the Huaxin Hotel in Zhuhai. The hotel is located in a prime location in Doumen District, Zhuhai, with convenient transportation and complete supporting facilities. Facing the beautiful scenery of the Huangyang River, take a walk by the river at night. Not far from the door are the pedestrian street and Daxin New City. While providing you with a warm and comfortable living environment and high-quality services, we can also meet your various needs for dining, leisure, entertainment, and more. We always adhere to the service philosophy of "wholeheartedly providing service, showing true feelings in every detail", leaving the best stay experience for every guest. Before booking, you can choose a suitable regional hotel based on your itinerary. We hope you will stay at our hotel again, and we will greet you with the warmest smile and the most thoughtful service!

Response from Property: Dear Guest, We value your feedback and would like to clarify the situation to provide other guests with a comprehensive understanding: 1. Regarding extended stay and refund: You booked a room for two nights on January 1st and 2nd through the platform and reconfirmed your extended stay at 4 AM on the 2nd. We have prepared accordingly. When you unilaterally requested early check-out and refund at 1 PM on the 2nd, we agreed to your request and did not deduct any cancellation fee, demonstrating our sincerity and accommodating nature. 2. Regarding compensation for lost room key cards: Returning room key cards upon departure is a basic obligation under the accommodation contract. Room key cards are linked to the door lock system; lost cards must be promptly cancelled and replaced. Charging a replacement fee is a standard industry safety practice aimed at ensuring the safety of guests, not targeting you personally. We cannot violate safety rules due to individual requests. 3. Regarding other aspects of the experience: We have conducted internal reviews and optimizations regarding the TV operation and parking guidance you mentioned. We sincerely apologize if the front desk staff appeared curt, and we have strengthened communication training. We hope our service is based on mutual respect and understanding. Thank you for your feedback; it motivates us to do better, but we also urge all our guests to adhere to reasonable regulations.

Response from Property: 尊敬的賓客：您好！ 衷心感謝您選擇入住珠海華信酒店。酒店位於珠海斗門區的黃金地段，交通便利，配套設施齊全。面朝景色秀美的黃楊河畔夜裡到河邊散散步，出門不遠就是步行街和大信新都會及萬達廣場。在為您提供温馨舒適的入住環境、優質服務的同時，也能滿足您的餐飲、休閑、娛樂等各項需求。無論是商務活動還是家庭旅遊，華信酒店都是您最佳的選擇，我們也一直在努力進步，相信將來的我們一定會讓您的旅程更完美、更充實。期待與您的再次見面，祝您：一切順利！生活愉快！

Response from Property: Dear guests and friends, hello! First of all, thank you very much for staying at Zhuhai Huaxin Hotel. Seeing your evaluation makes us feel very troubled. During your stay, if there is any problem with the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. If the check-in experience did not meet your expectations, please allow us to express our most sincere apologies to you. It is our responsibility to provide a clean and comfortable stay environment for every guest, so we have always paid great attention to the cleaning of every detail of the guest room and regularly disinfect and kill insects in all areas. All hotel staff will go all out to strive to make every consumer live comfortably and feel that the money is worth it. I sincerely ask you to continue to pay attention to and support this hotel, witness our progress, and wish you a happy life!

Response from Property: Dear guest: Hello! I am very happy to know from your message that Huaxin Hotel has left you such a good impression. I hope you can continue to pay attention to Huaxin Hotel in the future and tell us more about your feelings and experiences when you stay in the future. I warmly look forward to your visit again!

Response from Property: Dear Guest, Thank you for choosing our Huaxin Hotel and taking the time to share your experience. We are delighted to know you were satisfied with your stay. Thank you for acknowledging and recognizing the hotel's environment. Providing the most sincere care for every guest is our mission. It is our honor to have you satisfied, and we look forward to your next visit. Wishing you a pleasant life!

Response from Property: Dear guest: Hello! I am very happy to know from your message that Huaxin Hotel has left you such a good impression. I hope you can continue to pay attention to Huaxin Hotel in the future and tell us more about your feelings and experiences when you stay in the future. I warmly look forward to your visit again!

Response from Property: Dear Guest, Thank you so much for your support of Huaxin Hotel. Your patronage and positive feedback are our driving force. Our hotel's excellent location, clean and comfortable environment, and warm, personalized service have consistently received high praise from our guests. We are constantly striving to improve, maintaining and developing our strengths while addressing any areas for improvement. We believe that Huaxin Hotel will make your trip even more perfect and fulfilling in the future. We look forward to seeing you again and wish you a pleasant stay!

Response from Property: I am very happy to learn from your message that Huaxin Hotel has left you such a good impression. I hope you can continue to pay attention to Huaxin Hotel in the future and tell us more about your feelings and experiences during your stay in the future. We warmly look forward to your visit again!

Response from Property: Dear Guest, Thank you for staying at Zhuhai Huaxin Hotel. We are very sorry to hear about your review. During your stay, please feel free to call our staff if you have any questions about your room. We are available 24/7 to assist you. The room sizes vary, and the special offer room you booked did not have a window, hence the different price. Next time, please try a different room type. Thank you again for your stay, and we hope you will continue to support us and help us improve and grow. We wish you a pleasant stay!

Response from Property: I am very happy to learn from your message that Huaxin Hotel has left you such a good impression. I hope you can continue to pay attention to Huaxin Hotel in the future and tell us more about your feelings and experiences during your stay in the future. We warmly look forward to your visit again!

Response from Property: Dear guest, hello! Thank you for choosing Huaxin Hotel and leaving us your valuable feedback. We sincerely apologize that your stay did not meet your expectations. We have investigated your malicious negative review. After you checked in normally, you left your room card in the lobby. Over an hour later, a man came to the lobby to retrieve it but refused to present valid ID. According to public security regulations, guests must have one ID per person and register with their real name. After being refused the card, he later called to check out. We confirmed that the normal check-out fee would apply. We did not agree to your free check-out, and today you have left such a false and malicious negative review. Since our hotel opened, we have consistently adhered to the management philosophy of "Quality Management, Service First," earning recognition and praise in the community and industry. Your feedback will serve as a constant reminder for us to improve and enhance our service quality, providing you and other guests with even better service and a more satisfying stay. We wish you a pleasant stay.