Hyatt Regency Hengqin

A big thank you to Leon, Max, and Charlie from the hotel concierge team! I'm so grateful for their help in planning my itinerary, booking the bus in advance, and even finding a parking spot for me. Truly appreciate it! 🙏

I checked into this hotel on New Year's Eve. The front desk staff were proactive and enthusiastic, promptly resolving any issues I had. Every staff member at the front desk was very professional. Although the hotel has been open for some time, the in-room facilities are well-maintained and meet Hyatt brand standards. I'm quite satisfied with the hotel overall. However, I booked the room several days in advance before the holiday, and the price turned out to be much more expensive than booking at the front desk on the day itself, which I don't quite understand.

Overall, the experience was quite good, especially the service which was excellent. The surrounding mall facilities are also very convenient for everyday shopping and dining. It only takes about 10-15 minutes to get to Chimelong from the hotel, which is super convenient. Getting to the airport takes about half an hour.

I highly recommend the Hyatt Regency Hengqin. The environment is great, and the rooms are clean and comfortable. The biggest plus is the service. Ben was incredibly kind, attentive, and thoughtful, making my family feel completely at home and warmly welcomed.

The breakfast could be a bit more varied; the braised pork noodles had too much fatty meat... The hygiene was good... The soundproofing was decent... I feel like staying inside Chimelong would be more cost-effective... It really depends on personal preference...

I used to have a decent impression of Hyatt, but this hotel, honestly, is the worst I've ever stayed in, no exaggeration. First off, on the first night, after checking in around 10 PM, I went upstairs to find my room door open. I was alone with my child, so I had to steel myself and check the room thoroughly before daring to enter. Then there were the cleanliness issues. When I took a shower, I found the drain completely clogged with hair. The tables, counters, and nightstands all had water stains and unidentifiable marks. The toilet paper quality was extremely poor, with the perforations not even aligned. The most bizarre thing is that this hotel doesn't deliver takeaways to guests, nor do they allow delivery drivers to leave food at the front desk. Guests are strictly required to pick up their orders from an outdoor locker. When asked why, they replied, 'We strictly adhere to food safety and hygiene regulations.' Some non-locker compatible deliveries were simply left on the ground next to the lockers by the drivers. Is this how they ensure guests' food safety? One morning, because my child was sleeping in, I went to the restaurant to pack some breakfast to go. The staff even made me sign an agreement promising to consume it quickly and take responsibility for any issues. I've stayed in many five-star hotels, and this is the first time I've encountered such a strange practice. Other hotels deliver takeaways to rooms, and I've never had to sign an agreement for packed breakfast. Do you lack confidence in your service or food to go to such lengths to shirk all responsibility? I will never choose Hyatt again.