To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.1
Service9.2
Cleanliness9.3
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All reviews(4791)
Positive reviews(4722)
Reviews with photos/video(2143)
Friendly front desk staff(388)
Delicious breakfast(141)
Nice bathtub(113)
Loved the massages(76)
Stayed multiple times(41)
Family activities available(37)
Children's amenities available(22)
Tasty coffee(17)
Negative reviews(69)
Guest User
Grand Smart Room (King Bed)
Stayed in Apr 2026
Traveling with friends
4 reviews
10/10
Outstanding
Posted on May 29, 2026
The front desk staff, Xie (extension 1022), provided excellent service. The room was fun and very convenient, and the breakfast was delicious.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您如此細緻的好評!住過好玩的房間、吃過美味的早餐、出門方便之餘,也歡迎您來體驗酒店新推出的匹克球!它融合了網球、羽毛球和乒乓球的元素,輕巧易上手,單打雙打都充滿樂趣。我們設有專用户外場地,很多客人説“打着打着就上癮了”。下次入住,不妨約上家人朋友來一局,保管讓您覺得“酒店不僅房間好玩,球場更好玩”!期待您下次再來,祝您生活愉快,旅途順心。
Guest User
Guestroom (Double Bed)
Stayed in May 2026
Family
16 reviews
10/10
Outstanding
Posted on Jun 7, 2026
Excellent service, I'll definitely be back. The breakfast was delicious too!
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您的好評!收到您的表揚非常開心,我們會繼續用心服務。看到您喜歡我們的早餐,還説了“下次再來”,我們備受鼓舞。另外也向您推薦酒店新增的匹克球活動,簡單有趣,下次入住時歡迎來體驗揮拍的快樂!期待您再次光臨,祝您生活愉快~
seeyaxx
Smart Queen Room
Stayed in Apr 2026
Family
18 reviews
7.5/10
Posted on May 8, 2026
To grab a meal, I spontaneously added an extra night to my Zhuhai trip during the May Day holiday. I picked a place near Xiwan. Prices were quite high due to the holiday, but this one looked like decent value for money, so I figured it was fine for just one night.
Once I got to the hotel, it actually looked less dated than in the pictures. Parking was convenient, and the facilities were pretty complete. It was quite quiet at night, not noisy at all. Breakfast was served at the restaurant downstairs. Most importantly, it was really close to Xiwan!
Original textTranslated by Google
6/7
Response from Property: 尊敬的賓客您好!認真看完您的評價,真的特別驚喜也特別感動,非常感謝您詳細分享五一臨時來珠海的入住感受!方方面面您都給予了肯定,我們心裏特別温暖。不過看到您給出 分值,我們既受寵又有點小委屈哈哈😜,明明整體體驗都很滿意、各方面都認可,分數卻這麼低調含蓄!我們已經認真記下,會繼續打磨每一處細節,把環境、設施、服務都做得更完善,不辜負您的青睞。
Guest User
Superior 2-bed Room
Stayed in Mar 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The front desk staff, Xie (extension 1022), provided excellent service, and the room was clean and tidy.
Original textTranslated by Google
6/7
Response from Property: Dear Guest, thank you sincerely for your thoughtful review and valuable recognition! All of us are committed to providing attentive and dedicated service, taking every guest's needs seriously, and continuously optimizing our service quality. We look forward to your next visit. During your stay, you are welcome to experience the hotel's professional peak court, where you can exercise and relieve travel fatigue; you can also visit our restaurant to savor authentic Cantonese cuisine prepared with meticulous care, featuring fresh ingredients and rich flavors. We will continue to provide you with warm and meticulous service, striving to create a warm and comfortable ideal stay experience!
Guest User
Smart Executive Double Bed Room (Floating Bed, Voice Control, Tub)
Stayed in Mar 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The front desk staff at 1022 provided excellent service, and the smart room assistant was very convenient.
Original textTranslated by Google
6/7
Response from Property: 尊敬的賓客,非常感謝您的認可與好評!我們的部分客房配備小度智能語音系統,智能控制燈光、窗簾、空調及影音設備,操作簡單便捷,解鎖輕奢智慧入住體驗。下次蒞臨,歡迎體驗酒店休閑匹克球場與舒緩水療中心,動靜結合放鬆身心,我們始終用心服務,期待您再次光臨!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2026
Other
1 reviews
10/10
Outstanding
Posted on May 8, 2026
Xiaorui was great, and the spa was so good I went every day. The furniture was lovely.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的暖心好評!誠摯邀請您閑暇之餘體驗酒店熱門匹克球運動,輕鬆解壓、老少皆宜,運動完再去水療放鬆,愜意享受休閑時光。我們會繼續保持優質服務與整潔環境,期待您常來打卡!
Guest User
Smart Executive Double Bed Room (Floating Bed, Voice Control, Tub)
Stayed in Mar 2026
Other
20 reviews
10/10
Outstanding
Posted on Apr 30, 2026
Xiao Rui provided excellent service, and the free laundry room was a great convenience.
Original textTranslated by Google
Response from Property: 尊敬的賓客:感謝您的暖心好評!非常感謝您對小芮貼心周到服務的認可與讚許。酒店貼心配備免費自助洗衣房,設備齊全、使用便捷,為長途出行和出差旅客解決洗衣難題,入住更加省心便利。閑暇之餘歡迎體驗酒店趣味匹克球運動,舒展身心、休閑解壓;也可品嚐酒店精緻特色餐飲,味蕾享受滿滿,期待您常來入住!
Guest User
Tatami Family Room (Tea Space + Movie Viewing)
Stayed in Mar 2026
Traveling with friends
4 reviews
10/10
Outstanding
Posted on Apr 8, 2026
Front desk staff Xie (employee ID 1022) provided excellent and friendly service. The room offered great value for money.
Original textTranslated by Google
Response from Property: Dear Guest, We are so excited to see such a simple yet heartfelt perfect review, and you even highly praise the front desk service! Our hotel strives to provide the most attentive and meticulous service to every guest. With kindness as our foundation and sincerity as our guiding principle, all staff at Zongquan Hotel touch the hearts of every guest with our professional service and genuine care, showcasing the unique advantages of Zongquan's true hospitality. Your positive review is the greatest support and encouragement for the hotel. We will serve every member of our family with our hearts and look forward to seeing you again!
Guest User
Superior 2-bed Room
Stayed in Mar 2026
Family
4 reviews
10/10
Outstanding
Posted on Apr 6, 2026
The hotel is in the center of every thing very close to street food and lot of messages shop around very local food area.the hotel breakfast is so good recommend to add breakfast when you stay. The hotel provides free car to drop you at shopping centre near by
Response from Property: 尊敬的賓客,您好!非常感謝您對珠海棕泉水療酒店的認可與支持,酒店提供定點接送車,提前預約即可。入住酒店還可以體驗雙人水療凈桑+水果飲料+遊戲機任玩+開放的健身房,酒店配有匹克球場,為您提供在放鬆之餘保持活力的新選擇。酒店側門即是夏灣夜宵美食街,薈萃各地美食門店一千多家,更多吃住行一站式體驗盡在棕泉水療酒店,歡迎您的再次光臨,祝您生活愉快!
Guest User
Tatami Family Room (Tea Space + Movie Viewing)
Stayed in Feb 2026
Couple
4 reviews
10/10
Outstanding
Posted on Apr 2, 2026
Xiao Rui provided excellent service, even giving us raincoats which was very thoughtful. We'll definitely be back!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your recognition of our hotel services! We are constantly striving to enhance the guest experience. Recently, we not only upgraded our rooms but also built a professional peak court, adding a dynamic and vibrant touch to the hotel. We hope you can experience it for yourself next time; we believe it will create unforgettable memories for your trip! Welcome back!
Run Happy & Healthy
Guestroom (Double Bed)
Stayed in Feb 2026
Solo traveler
1 reviews
9.5/10
Amazing
Posted on Mar 25, 2026
Overall is good and meet my expectation. Room price is slightly higher than other hotel with similar lever, but it come with a 6 hours free entry to the health spa. Totally valun for money. Staff are great, thank you 小梁,子阳,小谢姐。Definitely will come again.
Response from Property: 尊敬的賓客,非常感謝您如此細緻真誠的好評!很高興本次入住整體體驗符合您的預期,讓您感到滿意。雖然房價在同檔次中略高,但包含6小時免費水療體驗,能讓您覺得性價比出色,我們也十分欣慰。同時衷心感謝您對小樑、子陽、小謝姐等工作人員熱情專業服務的認可,您的肯定是我們持續提升服務品質最大的動力。我們會繼續保持細緻周到的服務與完善的設施,用心為每一位客人打造舒適放鬆的入住體驗,非常期待您的再次光臨!
Guest User
Family Room
Stayed in Feb 2026
Traveling with friends
26 reviews
8.0/10
Very good
Posted on Apr 5, 2026
The room is spaces and clean. Hotel facilites, spa etc was good. The staffs are friendly. We have a pleasant stay at here.
Response from Property: 尊敬的賓客,非常感謝您選擇我們酒店並分享如此暖心的評價!我們很高興看到您對入住體驗的認可。近期,酒店已全面完成了房間、大堂的裝修升級,還新建了專業的匹克球場,為酒店增添了一份動感與活力。希望下次您能親自上陣體驗,相信會為您的旅程留下不一樣的回憶!歡迎再來!
Guest User
Smart Executive Double Bed Room (Floating Bed, Voice Control, Tub)
Stayed in Apr 2026
Family
2 reviews
9.7/10
Amazing
Posted on May 24, 2026
Hygiene: Good
Environment: Good
Front desk staff 1045
Original textTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您的好評,客房衞生打掃細緻到位,屋內整潔無雜物,居住清爽安心。酒店整體環境舒適雅緻,氛圍靜謐宜人。前台工作人員態度親和友善,辦理入住退房流程高效快捷,服務貼心周到。閑暇可體驗酒店匹克球運動,休閑放鬆兩相宜。
Anonymous User
Guestroom (Double Bed)
Stayed in Apr 2026
Business traveler
22 reviews
9.7/10
Amazing
Posted on May 7, 2026
Extremely good (1 restaurant voucher worth 30 yuan included).
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您給予我們超高的認可與滿分好評!您的一句 “特別特別好”,是我們全體員工最大的動力與慰藉。也歡迎您閑暇體驗酒店熱門匹克球休閑運動,運動過後暢享美味佳餚,期待您常來入住、常來用餐,我們始終用心為您提供優質服務!
Guest User
Tatami Family Room (Tea Space + Movie Viewing)
Stayed in Feb 2026
Traveling with friends
3 reviews
10/10
Outstanding
Posted on Mar 10, 2026
Highly recommended hotel with free shuttle service to train station and border gate to Macau. Also, coffee station provide free flow coffee all day long. Friendly staff overall. Cute little customer service lady-1028 take the opportunity to talk to us and provide us drinks.
Response from Property: 尊敬的賓客:非常感謝您的用心好評與真誠推薦!很高興酒店便捷的免費班車、全天候咖啡服務以及全體員工的友善服務能讓您滿意。尤其感謝您對1028號客服小姐姐的認可,她熱情貼心、主動交流併為您送上飲品的服務,我們已記錄並會大力表揚。酒店還配備專業匹克球場,休閑運動兩不誤,為您的旅程增添更多樂趣。期待您再次光臨,我們將繼續為您帶來安心又舒適的入住體驗。