The room facilities were excellent. The living room had a projector that displayed TV shows on the wall, and the upstairs double room also had a TV. Unfortunately, many programs required payment, but we didn't spend much time in the room anyway, so it wasn't a big deal. The lobby offered complimentary tea, which was a nice touch. The beds were comfortable, and our whole family slept well. They provided bath towels, bathrobes, slippers, shampoo, body wash, and a full set of toiletries, a hairdryer, and an electric kettle – everything was thoughtfully provided. If we ran out of bottled water, we could even call a robot to deliver more, which was fun! The kids absolutely loved the slide and tricycle in the room; we had a relaxed and comfortable weekend holiday. :)
The location isn't close to Hengqin Port, but you can arrange a shuttle service in advance. We had convenient pick-up and drop-off to the port before check-in and after check-out. For Chimelong, they only offered drop-off, not pick-up. Customer service was quick to respond to my questions, arrange transfers, provide information on nearby dining and attractions, and book breakfast, etc. The service was attentive and satisfactory, thank you!
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