This is the worst and most irresponsible business I have encountered in my travels for more than ten years. No doubt❗️
1. The indoor facilities are standard rooms. The water heater in the toilet is leaking and dripping. I put a towel under it and didn't pay much attention to it. It was windy in Zibo that day, and the windows in the corridor were leaking, and the echo of the wind was very loud.
2. The problem occurred after checking in next door at 9:35 pm. I called the front desk to ask if there were any rooms of the same type (thinking that if the next door was always noisy or unable to communicate, I could consider changing rooms). After that, for several minutes, the front desk did not answer my questions directly.
1️⃣The front desk emphasized that 9:35 was still early, and it was normal to have noise. The next door was a family unit, and the noise would be loud when they just checked in.
2️⃣Told me that I would definitely encounter various situations when traveling, and I couldn't ask too much and be too sensitive (similar to the meaning)
3️⃣Let me determine which room had noise by myself. The original words were: Do you want the front desk to find which room has noise one by one? If you can determine which room is noisy, you can communicate after 10 o'clock (that means I have to go room by room to find out where the noise comes from. (This hotel has all anti-theft doors, you have to stick to the wall to listen, and I finally listened and it was next door) In the end, the neighbor went out to eat, and it was still very loud when he came back at 12 o'clock, but my daughter was already asleep, so I didn't call because I didn't want to communicate with the front desk anymore.
4️⃣ On the phone, I said that first, I was a tourist, and I didn't know which room was their hotel. Second, I just asked if there was any vacancy, and they didn't answer my questions from beginning to end, and they didn't mean to help me at all. Third, when traveling, I think I am more tolerant and cooperative, but as a hotel staff, why don't you communicate and solve the problems raised by customers, but educate customers instead? It's really puzzling?
5️⃣ When I said I wanted to complain, the attitude softened. The next morning I complained to Ctrip, and Ctrip Cheng's attitude was good, and I said I would not complain anymore. The hotel said they would refund me 60 yuan to express their apology (after Ctrip communicated with them). As a result, when I checked out, the hotel asked me to give a good review and added WeChat to return 60 yuan to me.
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What's wrong with it? It really opened my eyes.
From beginning to end, there was no apology. I said that it was my right to give a good review or a bad review. You didn't apologize and didn't have to pay me a check-out fee. The front desk looked very strange, which really made me laugh. It seemed that 60 yuan was more valuable than your dignity?
I told him that there was a water leak, but there was no response. It was just that I didn't want to be badly reviewed that I cooperated with Ctrip to solve it. I have blocked the store. Who needs your 60 yuan when I go out? If it wasn't for Ctrip's communication, I wouldn't waste a little time with you.
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Zibo's image has been greatly discounted because of this store. I have already complained to the mayor's hotline. There are various safety risks in running a hotel in an apartment building. When you encounter such irresponsible merchants who don't take customers' demands seriously, everyone must be cautious!
Original TextTranslation provided by Google
