Five Zurich - Luxury City Resort

We chose Five Zurich - Luxury City Resort because we had an early morning flight from Spain to Switzerland, and we wanted a hotel where we could truly relax—enjoy a swim, use the sauna, and unwind in a beautiful environment. From the moment we arrived, the atmosphere felt incredibly calming. The surroundings, set on a hillside, added to the peaceful and refreshing experience. What impressed us most was the exceptional service—every member of staff, including the housekeeping team, was polite and attentive. A special mention goes to Felipe, who took care of us with the level of attention you would expect from a five-star hotel in the Maldives and Dubai. The hotel driver was also extremely helpful, transporting us to and from the train station and assisting us with our luggage. Even when we had multiple bags, staff members went out of their way to guide us and lend a hand, which made a big difference. The hotel is divided into a main building and an East Wing, connected by a unique trendy tunnel—something quite fun and memorable, especially for children. Families will also appreciate the games room in the East Wing, where kids can enjoy table tennis and billiards. In the afternoon, we visited the Lindt Home of Chocolate. It was very convenient—about 20 minutes by taxi or 40–50 minutes by public transport. We also purchased a Swiss Travel Pass (first class), which made traveling incredibly easy. We didn’t have to worry about buying tickets—just hop on any Swiss train with spacious seats and quiet coach, tram, or bus at the right time and go. If you’re planning to explore Switzerland, staying at a hotel with good transport connections is definitely essential. One of the highlights of this hotel is its relaxing ambiance and the water features. The lobby features beautiful musical elements and décor, and the overall design is modern and stylish—creating a very comfortable and enjoyable space. I’ve heard that rooms in the East Wing are smaller and more suitable for single or double occupancy, with more reasonable pricing. Some rooms reportedly have windows that cannot be opened, but the hotel is already looking into improvements. Overall, we had a wonderful stay—and next time we visit Switzerland, we would absolutely love to stay here again. P.S. the hotel indoor swimming pool and Spa area is amazing too. We enjoyed it very much and wish we have more time in the hotel next time. We are heading to Lucern now.

I loved this hotel and can’t wait to go back!! My room could’ve been cleaned a bit better but wow what an amazing hotel the pool is also so great 😍 so glad I booked

I recently stayed at FIVE Zurich expecting a luxurious experience based on the hotel’s marketing and high ratings. Unfortunately, my stay was very disappointing due to issues with the room assignment. The room I was given was not in the main building but in a separate/adjacent building (East Wing or similar). This was not clearly communicated or shown in the booking/photos I saw when reserving. The room itself felt basic and outdated compared to the stunning images of the main hotel – no real view (just facing another building or nothing special), smaller than expected, and lacking the wow factor the hotel promotes. It honestly felt like a downgrade or annex-style accommodation. When I politely asked the front desk staff if it would be possible to move to a room in the main building (even offering to pay extra if needed), they flatly refused and said it wasn’t possible, with no apology or alternative offered. This made the stay feel even more misleading. The rest of the hotel (lobby, restaurants, spa, etc.) looks impressive from what I saw, and the location on Uetliberg has nice nature around it. But for the price paid, I expected transparency about room locations and better customer service when issues arise. I wouldn’t recommend booking here unless you specifically confirm you’re getting a room in the main building with a view. Very disappointing for a so-called luxury city resort. Would not stay again.

⭐☆☆☆☆ **A Five-Star Price for One-Star Competence** If this is what passes for a five-star hotel, I’d hate to see the four-star version. We arrived **two full hours after the official check-in time**, only to be told our room *wasn’t ready*. No apology worth mentioning, no explanation—just a shrug and an expectation that we’d wait around like this was perfectly normal. After paying premium rates, starting our stay in the lobby was not exactly the luxury experience advertised. It somehow got worse from there. **Our room was not cleaned a single day** of our stay—even though we were out all day, every day. No towels replaced, no bed made, no bins emptied. Nothing. We eventually had to **call and ask for housekeeping**, which feels ridiculous at a hotel that prides itself on “impeccable service.” To add insult to injury, when we ordered food, **the order was messed up**—wrong items, missing items, and zero urgency in fixing it. By the time it was corrected, the moment (and our appetite) had passed. And the staff? **Unfriendly, disengaged, and borderline annoyed** that we dared to expect basic service. No warmth, no professionalism, and certainly no sense that guests matter. This hotel may look luxurious in photos, but behind the polished façade is **disorganization, poor service, and a complete lack of accountability**. Calling this a five-star hotel is generous at best and misleading at worst. Save your money—and your patience—and stay somewhere that actually understands hospitality.

The hotel has really good decorations and friendly staff. The spa is average nothing special. The location was alright near to town.

Cleanliness, comfort, friendly/helpful staff, good location A bit far from city but the room specious and have a good view of Zurich