Exceptional Stay at Barcelo Illetas
Very impressed with Barcelo Illetas hotel, truly hard to fault. We were allocated a lovely room on the 5th floor with stunning sea views. Email communication with Xisco was excellent, and since we celebrated two special occasions, we were welcomed with cava and cake both on arrival and on the actual birthday. Check-in was seamless, thanks to David at reception, and checkout was equally smooth, accompanied by a thoughtful gift of local pastry. All the staff were delightful, except for one grumpy waitress at the breakfast buffet. On the last night of our 7-night stay, we were treated to complimentary wine, which was another lovely touch.
The half-board buffet was impressive—breakfast included fresh fruit, orange juice, cava, and an omelette station. The dinner buffet was equally good, offering fresh fish cooked to order, paellas, and themed evenings. One evening, after my watch accidentally fell over the balcony onto an awning three floors below, I called reception and had the watch returned to my room within 15 minutes. Very impressive service!
The pool area was pleasant, with plenty of sun loungers and an easy pool towel exchange. The room itself was very comfortable. Initially, I had some concerns about the open bathroom setup, but it turned out to be fine. The shower was excellent, and the big fluffy towels were lovely. The location was convenient, with a bus to Palma directly outside the hotel, but keep in mind that Illetas is quite hilly, which could be challenging for those with mobility issues. While there was direct sea access from the hotel, it may be tricky unless you're a confident swimmer.
Overall, we were very happy with our stay, and the staff were a truly valuable asset. We would definitely return!