Memorable Trip with Great Service and Magical Experiences
Chiewie was a fantastic first representative to meet from Borneo Ecotours—friendly, helpful, and an excellent photographer. He even helped me spot my first rhinoceros hornbill right outside Sepilok, which was a magical moment. All the staff were cheerful and service-oriented, especially in the restaurant. Our Borneo Villa was very clean and comfortable, though it felt a bit dated—but we weren’t expecting a 5-star experience in a nature lodge. The lack of a TV was actually a big plus. The pools were nice for a refreshing dip, although they could have been kept a bit cleaner. The boardwalk provided a peaceful and relaxing walk both day and night; I even encountered a Paradise snake, who seemed more scared of me than I was of it!
The food and drinks were outstanding—everything was plentiful, fresh eggs at breakfast were delicious, and the real ice creams were a treat. Even though the area was busy, Sukau never felt overcrowded. That said, the internet connection was patchy and inconsistent across the lodge, and it would have been great if there was internet access in our villa as well.
Regarding the guides, I got the impression that Soheilie was the master guide. Luckily, he took us on a river cruise during our last afternoon, which was a highlight. This happened because we opted to skip the Gomantong Caves and joined a river cruise instead, something Jean kindly arranged for us. However, the quality and knowledge of the guides seemed inconsistent. It felt like there was a distinction between truly passionate, experienced guides and those who were just getting by meeting basic requirements. We also heard similar opinions from other guests.
The Ape Talk by Jean was fun, educational, and definitely worth attending. Going into this trip, we weren’t expecting to see all of the Borneo Big 5, knowing it’s wildlife in a jungle, so spotting them was a delightful bonus. Email coordination for our trip with Cindy Edward from Borneo Ecotours was professional, prompt, and very helpful. Overall, it was an amazing experience we’ll never forget.