Singapore Starhub 5G travel phone card optional EZLINK transportation card data card SIM card (Singapore Airport pick up)
Singapore Starhub 5G travel phone card optional EZLINK transportation card data card SIM card (Singapore Airport pick up)
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Singapore Starhub 5G travel phone card optional EZLINK transportation card data card SIM card (Singapore Airport pick up)

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Singapore pick-up
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$21.09
Product details

Starhub travel SIM card, with a variety of time-limited plans available.

Chat, browse the web, and share all your travel moments with ease. Plus, use your bundled IDD phone to call family and friends back home. Roaming in 17 countries ensures hassle-free transit.

[How to make a phone call] Dial 018 + country code + area code + phone number

[Pickup Location] Please bring your booking confirmation to collect your redemption. You will need to activate your account using identification documents (such as passport, ID card, etc.) before you can use it.

Changi Airport Terminal 1: Prosegur Currency Exchange (Level 1 Arrivals Hall)

Business hours: 24 hours

Changi Airport Terminal 2: Prosegur Currency Exchange (Level 1 Arrivals Hall)

Business hours: 24 hours

Changi Airport T3: Changi Recommends T3A

Changi Airport Terminal 4: Prosegur Currency Exchange (Level 1 Arrivals Hall)

Business hours: 24 hours

[Precautions]

A passport can purchase a maximum of 3 SIM cards.

As mandated by Singaporean authorities, each customer can only register a maximum of three prepaid SIM cards with any service provider in Singapore. Please ensure that you do not have more than the limit of three prepaid SIM cards registered with any service provider in Singapore.

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What's included
Data and calls within the package
How to use
Instructions for use
 
How to activate
 
1. SIM cards must be registered with your passport upon pickup. SIM card registration is mandatory. Otherwise, your SIM card will be invalid.
 
2. SIM cards must be redeemed within 6 months of purchase.
 
3. Each customer can register a maximum of 3 prepaid SIM cards.
 
4. The person registering the SIM card at the pickup point must be at least 18 years old.
Change & cancellation policies
If a cancellation request is submitted before 1:00 AM, 1 day(s) prior to the date of use, no cancellation fee will be charged.
If a cancellation request is submitted after 1:00 AM 1 day(s) before the date of use, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

FAQ

Where can I collect my SIM card?

You can collect your SIM card at Changi Airport or in the city center at the address listed in "Pictures and Details" above.


The airport collection counter is closed, what should I do?

The counter staff may have taken a break. Please check if there are any signs stating when they will be back! Or go to one of our other counters in other terminals to collect your SIM card! If both counters at Changi Airport are closed, you can go to our city store in Bugis Junction to collect your SIM card. See the address of all our counters where you can collect SIM cards in "Details with pictures" above!


My SIM card doesn't work, what should I do?

Please follow the steps below to troubleshoot:

1. Check that your SIM card is correctly installed in your phone. 2. Restart your phone. 3. Go to your mobile data network settings > Change the APN (Access Point Name) setting to shppd and restart your phone. For detailed instructions, please click here


I need extra data, what should I do?

Please download the StarHub Prepaid App to top up and purchase data plans (under "Buy Data")

FAQ