• Signal coverage: Singapore, Malaysia, Indonesia
• Network:
Singapore: SIMBA, StarHub
Malaysia: DiGi, Celcom, Maxis, U Mobile
Indonesia: Telkomsel, XL
• Supports Multiple Installations
eSIM can be installed, deleted, and reinstalled up to 10 times on the same device.
Reinstallation is allowed within the validity period of the QR code (for unactivated eSIMs) or the data plan (for activated eSIMs). After expiration, reinstallation is not possible.
[eSIM IP Address]
The eSIM will automatically adjust its IP address based on the app you are using.
• Apps developed in Mainland China → Hong Kong IP
• Apps developed outside Mainland China → Singapore IP
[TikTok Compatibility Notice]
iOS: App & Web available
Android: Web only (App not supported)
Notes:
• The service provider has enhanced TikTok compatibility, but normal functionality on all devices cannot be guaranteed. Refund requests due to device incompatibility with TikTok will not be accepted.
• If iOS users experience login issues with the TikTok app: please update the iOS system to the latest version, uninstall and reinstall the TikTok app. If the issue persists, access TikTok through the mobile browser and log in to your account first, then switch back to the app.
• The service provider may suspend TikTok support at any time without prior notice.
[Renewal Instructions]
Renewal orders are only applicable to the device bound to the original order and do not support device replacement. If you need to replace the device, please do not purchase a renewal order.
When the eSIM data allowance of the original order is used up, you can click the "Renew" button on the original order page to purchase a renewal order. The renewed plan and validity period will be automatically added to the original order.
If the original eSIM was not removed from the device, there is no need to reinstall the eSIM; you can directly use the renewed data allowance.
[Rules for Activating Renewal Orders]
Your internet speed will decrease after your original data plan expires, but data renewal will automatically resume after the plan's coverage period ends. If you need to terminate your original data plan early and activate data renewal, please contact customer support.
[Disable roaming function for domestic SIM cards]
Before using an eSIM, please be sure to disable data roaming on your domestic SIM card to avoid incurring high international roaming charges by using your domestic SIM card's mobile network. You will be responsible for all related costs, including roaming fees, overseas SIM card/eSIM purchase fees, and transportation expenses, without additional compensation.
[Upholding the principle of fair use of the internet]
To maintain network connection quality and uphold the Fair Usage Policy (FUP), telecommunications companies worldwide sometimes impose data rationing on customers who consume excessive amounts of data in a short period, which may result in internet access disruptions or slower speeds. To ensure a stable internet connection, please avoid prolonged video viewing/downloading, software updates, sharing your Wi-Fi hotspot with others, or other activities that consume large amounts of data.