Asia & Oceania 4G/5G eSIM | TikTok & ChatGPT Available | Day Pass/Total Data Package | 24-Hour Billing | 1-30 Days | QR Code
• Signal coverage: Japan, South Korea, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Cambodia, Hong Kong, Macau, Taiwan, Australia, New Zealand
• Network: Varies by region. Please see the telecom operator table below for details.
• Supports Multiple Installations
eSIM can be installed, deleted, and reinstalled up to 10 times on the same device.
Reinstallation is allowed within the validity period of the QR code (for unactivated eSIMs) or the data plan (for activated eSIMs). After expiration, reinstallation is not possible.
[Real-Name Registration Required in Hong Kong/Taiwan]
In compliance with the latest regulations, users must complete real-name registration before using the eSIM in Hong Kong or Taiwan.
If you are not using the eSIM in these regions, registration is not required.
[How to complete real-name registration? ]
Upon arrival → Install and activate the eSIM → Receive a real-name registration SMS → Open the link in the message using mobile data or free airport Wi-Fi. (
).• Each ID document can be used to register up to 10 eSIMs. If the registration quota is full, please contact customer service to release the quota.
[eSIM IP Address]
The eSIM IP address can be adjusted by manually changing the APN.
• Hong Kong IP: Default APN “mobile.three.com.hk”
• Singapore IP: Manually set APN “esimnext”
[ChatGPT & TikTok Compatibility Notice]
APN Settings: APN Settings: Manually set the APN to “esimnext” to use ChatGPT and TikTok.
ChatGPT Compatibility:iOS & Android available
TikTok Compatibility:
- iOS: App & Web available
- Android: Web only (App not supported)
Notes:
• If you do not need to use ChatGPT or TikTok, you can keep the default APN “mobile.three.com.hk” without making any changes.
• The service provider has enhanced TikTok compatibility, but normal functionality on all devices cannot be guaranteed. Refund requests due to device incompatibility with TikTok will not be accepted.
• If iOS users experience login issues with the TikTok app: please update the iOS system to the latest version, uninstall and reinstall the TikTok app. If the issue persists, access TikTok through the mobile browser and log in to your account first, then switch back to the app.
• The service provider may suspend TikTok support at any time without prior notice.
[Real-Name Registration Required in Hong Kong/Taiwan]
In compliance with the latest regulations, users must complete real-name registration before using the eSIM in Hong Kong or Taiwan.
If you are not using the eSIM in these regions, registration is not required.
[How to complete real-name registration? ]
Upon arrival → Install and activate the eSIM → Receive a real-name registration SMS → Open the link in the message using mobile data or free airport Wi-Fi. (https://www.three.com.hk/prepaid/account/tc/rnr-reg).
• Each ID document can be used to register up to 10 eSIMs. If the registration quota is full, please contact customer service to release the quota.
[Usage Instructions for Renewal]
*Renewal orders are only applicable to the device bound to the original order and do not support device changes. If you need to switch devices, please do not purchase a renewal order.
• When the data allowance of the original order is exhausted, you can click the "Renew" button on the original order page to purchase a renewal order. The renewed plan and validity period will be automatically added to the original order.
• If the original eSIM has not been deleted from the device, there is no need to reinstall the eSIM, and the renewed data allowance can be used directly.
[Rules for Renewal Order Activation]
After the data allowance of the original order is used up, the internet speed will be reduced, but the renewed data will only be automatically activated after the original plan's coverage period ends. If you need to terminate the original order plan early and activate the renewed data, please contact customer support.
[Disable Domestic SIM Card Roaming]
Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.
[Maintaining Fair Usage Policy]
To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).
FAQ
How do I find out if my phone supports eSIMs?
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Where can I find the EID and IMEI on my phone?
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.