[Documents required for entry into Desaru/Pengerang, Malaysia]
1. Passport (valid for at least 6 months)
2. Visa:
For detailed material requirements, please visit: https://www.malaysia.gov.my/portal/content/133
All passengers, including infants, need to purchase a ferry ticket
The seats of each ship are limited and can be adjusted in real time. If the ship you choose is full or the time has changed, we will reschedule or refund you according to the choice you made when placing the order.
The ferry is wheelchair and stroller accessible
Your passport must be valid for at least six months at the time of travel and meet the immigration or other requirements of the country you are traveling to (Singapore and Malaysia)
Each passenger can check in luggage up to 20 kilograms. You will need to present your boarding pass and passport at the bag drop counter at least 30 minutes in advance.
Each passenger is allowed to bring carry-on luggage not exceeding 10 kilograms (size: 55cm X 40cm X 20cm) on board.
Passengers should ensure sufficient time for check-in and other formalities. Batam Fast Ferry, Ctrip, Trip.com and their agents are not responsible for passengers who fail to board the ferry in time due to immigration issues or other reasons
Passengers taking international flights from Changi Airport should ensure that the return boat from Desaru/Pengerang arrives at least 5 hours before flight departure time. Unexpected delays may be caused by bad weather, safety checks by local authorities or any force majeure. Batam Fast Ferry, Ctrip, Trip.com and their agents are not responsible for any delays caused by insufficient connection time.