Global (66 countries) | 4G/5G eSIM | Total Package | 1-7 days | 24H Billing | Real-Name Auth Required (Hong Kong & Taiwan) | QR code

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Device info

Important Information: "This package is only valid for 1-7 days. Please install it after arriving at your destination to avoid the risk of it becoming invalid due to early activation!"

Important information: According to the latest policies in Hong Kong/Taiwan, real-name registration must be completed before using this product. (In Taiwan, one real-name ID can be used for up to 3 eSIMs. In Hong Kong, one real-name ID can be used for up to 10 eSIMs.) Please use the link to complete real-name authentication before traveling (if the link cannot be clicked, please copy it to the browser and then open it): https://glcm.gloableconnect.com/prepaid/realname

Note: Real-name verification cannot be performed in Taiwan using a Taiwan ID, Hong Kong passport, or British National (Overseas) passport, and in Hong Kong using a Hong Kong ID.

Coverage Area:(The following coverage includes only the mainland, and does not include overseas territories or dependent regions of these countries. For example, the United States is covered, but Guam is not included.)

United Arab Emirates, Egypt, Ireland, Estonia, Austria, Australia, Pakistan, Brazil, Bulgaria, Belgium, Iceland, Poland, Denmark, Germany, Bangladesh, France, Philippines, Finland, Colombia, Georgia, South Korea, Netherlands, Montenegro, Canada, Cambodia, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Malaysia, United States, Mongolia, Morocco, Mexico, South Africa, Norway, Portugal, Japan, Sweden, Switzerland, Serbia, Cyprus, Saudi Arabia, Sri Lanka, Slovakia, Slovenia, Thailand (excluding Pattani, Narathiwat, Yala (Betong)), Turkey, Spain, Greece, Singapore, New Zealand, Hungary, Israel, Italy, India, Indonesia, United Kingdom, Vietnam, Mainland China, Macau, Taiwan, Hong Kong.

Carrier: Please refer to the graphic details for information.

Important Note: Travelers to Turkey, please note: To ensure the normal use of this product, you must complete the installation 2-3 hours before your flight departure (It cannot be installed after arriving in Turkey). To prevent the data plan from being activated prematurely and becoming invalid, please do not install it too early, in case you pass through other coverage areas.

Installation Times: The eSIM supports multiple deletions and installations on the same device, up to 10 times.

Product details

Important Information: "This package is only valid for 1-7 days. Please install it after arriving at your destination to avoid the risk of it becoming invalid due to early activation!"

Important Information:According to the latest policies in Hong Kong and Taiwan, real-name registration is required before using this product. (In Taiwan, one real-name ID can be used for up to three eSIMs. In Hong Kong, one real-name ID can be used for up to 10 eSIMs.)

Please use this link to complete real-name authentication before traveling (if the link is not clickable, please copy it to your browser and open it):

https://glcm.gloableconnect.com/prepaid/realname

Note:Real-name verification cannot be performed in Taiwan using a Taiwan ID, Hong Kong passport, or British National (Overseas) passport, and in Hong Kong using a Hong Kong ID.

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Validity period

Valid for 60 days from the booking date, Valid for 1 use(s) only

What's included

eSIM+Data Plan

Support hotspot sharing

Voice+Call+SMS

How to use

Important Information:According to the latest policies in Hong Kong/Taiwan, real-name registration must be completed before using this product. (In Taiwan, one real-name ID can be used for up to 3 eSIMs. In Hong Kong, one real-name ID can be used for up to 10 eSIMs.)

Please use the link to complete real-name authentication before traveling (if the link cannot be clicked, please copy it to the browser and then open it):https://glcm.gloableconnect.com/prepaid/realname

Note: Real-name verification cannot be performed in Taiwan using a Taiwan ID, Hong Kong passport, or British National (Overseas) passport, and in Hong Kong using a Hong Kong ID.

After arriving at your destination, please connect to the internet to install and activate the eSIM.

Warning: Do not install this eSIM outside your destination country, as it may result in premature activation and billing, shortening the validity period of your data plan.

Important Notice for Travelers to Turkey:

To ensure smooth service activation, please install this product 2–3 hours before departure. Installation will not be possible once you arrive in Turkey.

To avoid premature activation and service disruption, please do not install too early, as passing through other covered regions may trigger the package prematurely.

[Install eSIM]

1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device. (iOS 17 and above systems can directly save it to the phone)

2. Open Cellular Network (iOS) or SIM Card Management (Android) in Settings.

3. While the phone is connected to the internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android) and scan the QR code to install.

4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order receipt to install.

5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.

[Using eSIM]

1. Turn off the primary SIM card and turn on the eSIM network switch.

2. Enable Cellular Network (iOS) or SIM Card (Android).

3. Turn on Data Roaming.

4. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.

[About APN]

1. If you purchase an eSIM that covers multiple countries/regions, and you cannot connect to the internet upon arrival in a new area, manually switch the APN (it should switch automatically under normal conditions).

2. Setting Path: Cellular Number --> Cellular Data Network, or Mobile Network --> Mobile Data Network, or Mobile Services --> Mobile Data Network.

3. Enter APN: cmhk

4. Restart your phone

[How to Use Your Renewal Order]

The renewal order will be activated automatically after your initial plan expires. Please DO NOT scan the QR code again for installation.

1.For plans that switch to 384kbps once high-speed data is used up,it will be used first until the initial plan's validity period ends. Restart your device to start using the renewal order.

2.For plans that stop service once high-speed data is used up,just restart your device to begin using the renewal order.

If you need to use the eSIM on a different device, please click "Book Again" instead of "Request Renewal." Renewed data plans cannot be transferred to a new device.

Note: "This package is only valid for 1-7 days. Please install it after arriving at your destination to avoid the risk of it becoming invalid due to early activation!"

Change & cancellation policies

If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the expiration date, no cancellation fee will be charged.

If a cancellation request is submitted after 12:00 AM 1 day(s) before the expiration date, a fee of 100% will be charged.

Cancellation is not allowed once the product is activated.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Important note

[Phone Compatibility]

1.Your device supports eSIM function

Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM.

2. The phone is not a network-locked phone

Query Method: Check with your Telecom Operator to see if your device is open for all network bands

* Please check whether you meet the above conditions before purchasing. Only when all conditions are met can you use eSIM normally.

3. According to the latest policies in Hong Kong/Taiwan, real-name registration must be completed before using this product. (In Taiwan, one real-name ID can be used for up to 3 eSIMs. In Hong Kong, one real-name ID can be used for up to 10 eSIMs.)

Note:Real-name verification cannot be performed in Taiwan using a Taiwan ID, Hong Kong passport, or British National (Overseas) passport, and in Hong Kong using a Hong Kong ID.

[Set up eSIM]

After arriving at your destination, please connect to the internet to install and activate the eSIM.

Warning: Do not install this eSIM outside your destination country, as it may result in premature activation and billing, shortening the validity period of your data plan.

[Enable Data Roaming]

Please make sure that the "Data Roaming" option for the eSIM is enabled.

[Maintaining the Principle of Fair Internet Usage]

To maintain the quality of internet connectivity and the Fair Usage Policy (FUP), telecom companies worldwide may impose data limits on customers who use large amounts of internet traffic in a short period, which may lead to internet access failure or slower speeds. To ensure you can maintain a stable connection, please try to avoid activities that consume a large amount of data, such as prolonged video streaming/downloading, software updates, sharing the internet (hotspot) with others, or other high-data usage activities.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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