Product ID: 88097040

Australia and New Zealand (Australia-Telstra/New Zealand-Spark) | 5G eSIM | High-speed data | Total traffic package | Natural day | Quick installation | QR code

7 booked

Use anytime during validity

Available for today

Booking confirmation

Conditional cancellation

From

$17.12

Limited-time sale

20% off

Select Package

What to Expect

Applicable countries: Australia & New Zealand

Local network operators: Australia - Telstra & New Zealand - Spark

Data network: 5G

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Validity Period

Valid for 15 days from the booking date, Valid for 1 use(s) only

What's Included

eSIM package data

How to use

After activation, the number of days of the package will be calculated based on natural days (with the activation day counted as one day).

After purchase, eSIM QR Code will be sent to your email address within 3 minutes.

If you have any questions, please contact us at cs.support@multi-byte.com

[Install eSIM]

1. Open the QR code attachment in the Trip.com APP booking and print it out or save it to another electronic device in advance. (iOS 17 and above and some Android phones can directly save the QR code image to the phone)

2. Open Cellular network (iOS) or SIM card management (Android) in Settings.

3. When your phone is connected to the Internet, click “Add Cellular Network” (iOS) or “Add SIM Card Management” (Android) and scan the QR code to install it.

4. If you cannot scan the QR code, you can enter the "SM-DP + Address and Activation Code" in the booking voucher to install it.

5. If you fail in step 3 or 4, your phone may be network locked by the operator in Permanent address(unable to use other operators' network bands), and you need to contact the operator to unlock it before using eSIM.

[Using eSIM]

1. Turn off the main card and turn on the eSIM network switch.

2. Enable the cellular network (iOS) or SIM card (Android).

3. Turn on data roaming.

4. If you still cannot access the Internet after the above settings, please set the APN and restart. See the information below for details.

[About APN]

1. If you purchase an eSIM that covers multiple countries/regions, when you arrive in a new area, if you cannot connect to the Internet, please manually switch the APN (it will switch automatically under normal circumstances)

2. Setting path: Cellular number Cellular data network, or setting mobile network access point name Add

3. Enter APN: MB

4. Restart the phone.

Change & Cancellation Policies

If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the expiration date, no cancellation fee will be charged.

If a cancellation request is submitted after 12:00 AM 1 day(s) before the expiration date, a fee of 100% will be charged.

Cancellation is not allowed once the product is activated.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Precautions

[eSLM Usage Conditions]

1. The device supports the eSLM function

Query method: Dial *#06# in the phone call interface. Generally, the presence of EID means that eSIM is supported. Without EID, you cannot use eSIM

2. The phone is not a network-locked phone

Query method: Check with the operator whether your device is network locked.

*Please check whether you meet the above conditions before purchasing. Only if you meet them can you use eSIM normally.

[Settings eSlM]

The eSIM can only be installed when there is an Internet connection, so it is recommended to install the eSIM 6-12 hours before departure.

[Enable data roaming]

Please make sure the Data Roaming option of eSlM is enabled.

[Do not delete eSlM after installation]

Each QR code can only be installed once, we cannot help you if the eSIM has been removed from the device.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM Card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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