• Signal coverage: Albania, Argentina, Armenia, Australia, Austria, Bangladesh, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guam, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, UAE, UK, USA, Vietnam
• Operator: Varies by region, please see the operator table below for details.
• Supports Multiple Installations
eSIM can be installed, deleted, and reinstalled up to 10 times on the same device.
Reinstallation is allowed within the validity period of the QR code (for unactivated eSIMs) or the data plan (for activated eSIMs). After expiration, reinstallation is not possible.
[Real-Name Registration for Hong Kong/Taiwan Use]
To comply with the latest regulations in Hong Kong and Taiwan, real-name registration is required before using eSIM in these regions. No registration is needed if using the eSIM elsewhere.
Click the link below to complete registration (if inaccessible, copy and paste into browser):
• Hong Kong: Real-name registration can be completed before departure (requires installing and enabling an eSIM). One document can register up to 10 eSIMs.
• Taiwan: Real-name registration can be completed before departure. One document can register up to 3 eSIMs.
Notes:
• If the real-name registration quota is full, please contact customer service to release the limit.
• If real-name registration needs to be completed after arrival: After arrival — Install and enable the eSIM — Receive the real-name registration SMS — Use mobile data or the airport's free Wi-Fi to access the link in the SMS.
[eSIM IP Address]
This eSIM uses a Hong Kong IP address when accessing apps within Mainland China and automatically switches to a Singapore IP address for apps outside Mainland China.
[TikTok Compatibility Notice]
The service provider has improved compatibility with TikTok, but we cannot guarantee that the app will work on all devices. Refund requests due to device incompatibility with TikTok will not be accepted.
*If you encounter login issues on iOS devices, please update your operating system to the latest version and reinstall the TikTok app. If the problem persists, try logging into your account via TikTok’s official website using your mobile browser, then return to the app to continue using it.
Note: The service provider may discontinue support for TikTok at any time without prior notice.
[Usage Instructions for Renewal]
*Renewal orders are only applicable to the device bound to the original order and do not support device changes. If you need to switch devices, please do not purchase a renewal order.
• When the data allowance of the original order is exhausted, you can click the "Renew" button on the original order page to purchase a renewal order. The renewed plan and validity period will be automatically added to the original order.
• If the original eSIM has not been deleted from the device, there is no need to reinstall the eSIM, and the renewed data allowance can be used directly.
[Rules for Renewal Order Activation]
Day Pass/Data Packages: After the data allowance of the original order is used up, the internet speed will be reduced, but the renewed data will only be automatically activated after the original plan's coverage period ends. If you need to terminate the original order plan early and activate the renewed data, please contact customer support.
[Disable Domestic SIM Card Roaming]
Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.
[Maintaining Fair Usage Policy]
To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).