• Coverage: Hong Kong
• Carrier: CSL / China Telecom HK
• Network Type: 5G
Highlights
✓ Instant QR Code upon order. One-tap setup for immediate internet access.
✓ Pre-install before departure. Connect automatically on arrival for a hassle-free trip.
✓ Remaining data clearly displayed for easy monitoring.
FAQ | Installation & Activation
Q1: I see “This code is no longer valid”
This usually means the eSIM has already been installed. Please check Settings > Cellular first.
If a new plan is listed, the installation was successful. Simply follow the remaining setup steps to connect automatically.
Q2: Can I reinstall or use it on another phone?
The eSIM can be reinstalled up to 5 times on the same device. You must delete the existing eSIM before rescanning.
Once installed, the eSIM is locked to that specific device and cannot be transferred to another phone.
Q3: Can I install before departure?
Yes. For multi-country plans, do not turn on the line until you arrive at your destination.
Connecting to a network in a covered country may activate your plan earlier than expected.
FAQ | Using an eSIM
Q1: How can I check my remaining data?
Track your usage via the link in your voucher using your order number.
Please note that the counter may show a brief synchronization delay; however, this does not affect your actual available data.
Q2: Why does network quality vary?
Signal quality depends on local network conditions and coverage. Your device will automatically switch between 5G and 4G/LTE to maintain the most stable connection.
If you have signal issues, try turning Airplane Mode on and off or restarting your device. If the problem continues, contact our support team for assistance.
Q3: Why can't I access certain apps or websites?
Some banking, mobile payment, or streaming apps may have regional restrictions or strict security protocols for roaming networks. These policies are managed by the app providers and are not network issues. We recommend checking app access settings before your trip.