Refunds
Via the Trip.com or app:
- Before departure: Cancel your ticket and request refund through the app.
- After departure: Refunds not permitted
- Before departure: You can request a refund up to 60 minutes before departure (within 60 minutes before departure, refunds are not guaranteed).
- Refunds and admin fees may apply.
Click here to view fees for trains within Chinese Mainland
Click here to view fees for high-speed trains to/from Hong Kong
Changes
- Only 1 change permitted per ticket
- Changes allowed: departure date, departure time (train number) and seat class.
- Changes not allowed: passenger name, passenger ID document and type.
Exceptions apply, so be sure to check the rules before booking:
Click here for booking conditions for Chinese Mainland trains
Click here for booking conditions for high-speed trains to/from Hong Kong





















3+2 seating layout
Adjustable backrest
Spacious legroom
Tray table or folding table
Luggage rack
Air conditioning
Plug Sockets 
Headrest 
Leather seats
Blanket
Slippers
Free meals
Entertainment screen, headphones, and other amenities (selected trains)
VIP lounge (selected trains) 
Open 6-person compartment
3-tier berths
Reading light 












