Active Tromsø

What travelers say:

We found Active Tromso to be unfair and they would not enage with us on the misunderstanding. There was very bad weather on the day we were meant to go dog sledding, with three severe weather warnings. The night before I asked if it was bad weather and they agreed and offered another time. I assumed the sledding was cancelled but to my surprise the next day they they said it had not been cancelled and people had goen out. What a shock! We could not make the one other time offered and there was no other option given. They then refused to answer my emails and calls and simply kept all the money. We had paid 100% fee upfront for 4 people. It was unfair and unreasonable behaviour. I felt robbed