There are several train platforms and signage isn''t the greatest to find the correct one! If you are using Amtrak, there are ticket takers and a waiting area on the lower level and steps to get street side to the Pioneer Square area for taxis, etc. For commuter trains (Sounder line) passengers need to be on the West Side, tap their Orca cards, go down outdoors stairs and find the correct train--either going north or south. Once you''ve asked or explored, it''s obvious. But, better signage would make it easier for first timers. The restored bulding itself is lovely.