Biwako Hotel Reviews
Biwako Hotel
Hamamachi 2-40, Otsu City, JapanView Hotel Details
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Biwako Hotel Guest Reviews
4.6/5
Great
124 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.8
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All Reviews(124)
Positive reviews(124)
Reviews with photos/video(60)
Awesome rooms(50)
Large rooms(19)
Delicious breakfast(18)
Secluded lake view(17)
Relaxing hot springs(15)
Classy environment(12)
Toiletries were average(10)
Offers pick-up/drop-offs(7)
Anonymous User
Deluxe Floor Lumina Twin Room with Extra Bed
Stayed in Mar 2024
Family
1 review
Amazing
Posted on Mar 12, 2024
Spacious room, Good breakfast with nice lake view. Free parking, nearby mall. Good for family travel.
Response from Property: The scenery at our hotel changes with the seasons, so we hope you enjoy your stay in a different way than you did this time.
Also, when you come to Shiga-Otsu, please visit Lake Biwa Hotel.
Sephaura
Superior Floor Natura Twin Room
Stayed in Jan 2024
Couples
18 review
Outstanding
Posted on Mar 13, 2024
My partner and I thorougly enjoyed our stay at Biwako Hotel. All rooms face the beautiful Lake Biwako and the view was perfect. We even caught a snowfall on one of our mornings here. The staff was great and always friendly even when there was a slight language barrier. We tried their breakfast as well which was really good. Highly recommend renting their electric bikes and cycling around the lake during sunset. And also going for the Lake Biwako Cruise! The hotel onsen is wonderful as well, we will definitely be back
Response from Property: Thank you very much for using Biwako Hotel.The view from our hotel changes with the seasons, so we hope you'll be able to enjoy your stay in a different way than you did this time. Also, when you come to Shiga Otsu, please visit Biwako Hotel.
tomomeow
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Dec 2023
Couples
3 review
Outstanding
Posted on Dec 28, 2023
Nice hotel with awesome lake view and free shuttle bus. Room is very spacious. One thing to note is there is no amenities in the toilet which you need to pay for it
Response from Property: Thank you for staying at Biwako Hotel.We are very happy to receive compliments about the view of Lake Biwa and the size of the rooms during your stay.However, regarding paid amenities, all accommodation facilities in Shiga Prefecture are working to protect the environment and ecosystem of Lake Biwa from plastic waste.I hope you understand.If you come to Japan again, please come back here.Thank you.
Phooi Sun Wong
Deluxe Floor Lumina Twin Room with Extra Bed
Stayed in Feb 2024
Family
14 review
Very Good
Posted on Feb 13, 2024
Hot bath big in size and good. Good view
Response from Property: Thank you for staying at Biwako Hotel.Thank you for leaving us a review.Thank you for leaving a review for the public bath. It seems like you were able to relax, so I'm very happy.If you come to Japan again, please come back here.thank you.
Ikan Tam
Deluxe Floor Lumina Twin Room(33㎡)
Stayed in May 2024
Couples
1 review
Great
Posted on May 10, 2024
Nice lake view anywhere in hotel .Healthy dinner buffet .Breakfast is enough to start a day.No regards to stay here.
Guest User
Superior Floor Natura Twin Room
Stayed in Oct 2023
Family
1 review
Amazing
Posted on Oct 2, 2023
The room is clean and comfortable.
Response from Property: Thank you for staying at Biwako Hotel.Thank you for leaving us a review.Thank you for complimenting the cleanliness of the room.We will continue to create good guest rooms so that everyone who stays at our hotel can spend their time comfortably.If you come to Japan again, please come back here.Thank you.
Guest User
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Couples
1 review
Amazing
Posted on Apr 6, 2024
Good to stay for long time as well as it's atmosphere is good
Response from Property: Thank you very much for choosing Lake Biwa Hotel from among the many hotels. In addition, we would like to thank you again for your valuable time and posting to the review. All the staff are very happy that you were satisfied with the atmosphere during your stay at the hotel. We will continue to provide high-quality services without forgetting that you are spending your precious time at our hotel. Thank you again for your patronage.
Guest User
Deluxe Floor Lumina Double Room
Stayed in May 2023
Couples
1 review
Very Good
Posted on Jun 4, 2023
We arrived in late evening and the staff recommended some restaurants near the hotel. We tried the oumi beef in the restaurant which was good.
Response from Property: Thank you for staying at the Biwako Hotel.We are very happy that you left us a review.In Shiga Prefecture, there is a delicious ingredient called Omi beef. It brings happiness not only to Japan but also to people all over the world.How about a dining experience in Shiga Prefecture?If you come to Japan again, please come back here.Thank you very much.
Guest User
Luxury Floor Aqua Twin Room
Stayed in Nov 2022
Family
2 review
Posted on Nov 16, 2022
Location and facilities are good. Substandard quality of service and staff. The first day upon arrival, the hotel staff lost my luggage until I returned at 8pm and found out my luggage hadn’t been sent to my room. Turned out they searched everywhere and found my luggage. I had booked 3 nights stay in two different apps. The hotel staff told me to check out after two nights and check in again for the third night.
Response from Property: Thank you for choosing Biwako hotel as your distination. Firstly, we would like to apologize for making you concerned about your luggages. Also, we are very sorry for letting you down by failing to conduct the proper checks on your reservation. We will use your feedback to make us better and to ensure this doesn’t happen again. Thank you again for taking time to review our hotel. We will do our best to make you satisfied with our service if you will visit us again.BIWAKO HOTEL
Wai Yim
Deluxe Floor Lumina Twin Room(33㎡)
Stayed in Dec 2023
Couples
5 review
Very Good
Posted on Dec 8, 2023
Nice Breakfast, good view of Biwako Lake
Response from Property: Thank you very much for using Biwako Hotel.We are glad to hear that you were satisfied with both the breakfast and the room.Please use our hotel again when you come to Japan.Biwako Hotel
Guest User
Luxury Floor Aqua Twin Room
Stayed in Dec 2022
Family
1 review
Amazing
Posted on Dec 15, 2022
Excellent service. staff are so helpful to provide information on the room thoroughly. Front desk manager even personally delivered luggages to our room. May be seeing us are aged persons. Scenery is good, facing a lake.
Response from Property: We are very happy to hearing your comments. We hope you have enjoyed the spectacular view of Biwako lake and our services. We will share your comments to our stuff and brush up our services.Thank you for choosing Biwako hotel, and we are looking forward to seeing you again. BIWAKO HOTEL
Anonymous User
Luxury Floor Aqua Twin Room
Stayed in Dec 2022
Friends
2 review
Great
Posted on Dec 14, 2022
The hotel staffs were all very friendly and helpful. I give a thumbs up. Hotel room was spacious and facing the lake. The view was fantastic, esp when we saw the full moon in orange color rose up from the lake. The location has a slight distance to the local convenient stores or restaurants, but we drove a car and so this was not our concern. A good bonus is that we could park our car freely within the 2 nights we stayed. One thing to remind: you need to bring your own tooth brush as hotel doesn’t provide. However, we like this hotel very much and will definitely stay here again next time when we visit this area.
Response from Property: Thank you for staying our hotel. We are greatly appreciate your comment. As you mentioned, the spectacular Biwako lake can be seen from our guest room, and we are very happy that you enjoyed the landscape. In terms of tooth brush, our hotel is taking an action to reduce plastic amenities. We prepare the reusable toothbrush made of bamboo instead. Thank you for your coorporation. The parking is free for guests, so it is so convenient for going aroud Shiga prefecture. Please come back Shiga again to experience other enjoyable activities. We are looking forward to seeing you again. Biwako Hotel
Guest User
Deluxe Floor Lumina Twin Room(40㎡)
Stayed in Apr 2024
Couples
1 review
Outstanding
Posted on Apr 29, 2024
Love the place
Response from Property: Thank you very much for choosing Lake Biwa Hotel from among the many hotels. In addition, we would like to thank you again for taking the time out of your valuable time to post to the review. We will continue to provide high-quality services without forgetting that you are spending your precious time at our hotel.Thank you again for your patronage.
Gulrukhsor Safarova
Deluxe Floor Lumina Twin Room
Stayed in Jul 2022
Family
1 review
Very Good
Posted on Jul 30, 2022
Overall, it is a family friendly hotel.
Shuishoulanka
Superior Floor Natura Twin Room
Stayed in May 2024
Couples
32 review
Outstanding
Posted on May 7, 2024
The hotel faces Lake Otsu. The balcony in the room has a beautiful lake view. You can see Lake Otsu from the bed. The hotel provides free shuttle service from Otsu Station, which runs every 20 minutes. See the photo for the timetable. The hotel has a beautiful environment, spacious rooms, comfortable living, very friendly staff and excellent service. The breakfast is rich in variety and quality. The breakfast restaurant has a lake view. The hot spring on the 4th floor is also good. In short, I am very satisfied.
Original TextTranslated by Google
6/8
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