Townsville Apartments

We stayed here while on a family trip for 5 nights. The lift in the car park wasn’t working the whole time we were there. The apartment was dirty, the couch was covered in stains, the carpet was dirty and needed replacing. All of the surfaces in the apartment were caked in dust. The shower in one of the bathrooms was broken, we reported this and were told someone would be right up to look at it, no one ever came. We needed two single beds in one room and had to call several times to confirm this, on the first call we were told that they didn’t have time to go and check, the second call we were told there was and when we called to confirm the last time we were told there actually wasn’t and that we would need to organise a fold out bed to be brought in by an outside company. There were pubes in the freezer, empty soft drink bottles in the cupboard. No coat hangers to hang up your clothes. No cleaning products in the apartment. We had to ask for dishwashing liquid so we could do our dishes. The shower/bath gel in the bathrooms was so thin that it seemed like someone had just refilled the bottles with water. Don’t waste your money by bothering to stay here.

When you stay at Mariners North Holiday Apartments in Townsville, you'll be in the entertainment district, within a 10-minute walk of Magnetic Island Ferry Terminal and The Strand Beach. This beach aparthotel is 0.3 mi (0.5 km) from Strand Waterpark and 0.5 mi (0.8 km) from Cultural Centre Townsville.Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this aparthotel include complimentary wireless internet access, babysitting (surcharge), and tour/ticket assistance.Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 50 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.

Confusing to check in. Reception is in a different hotel. Would be annoying if you had no car and had to walk distances with luggage. Modern complex. With some eating options and a cinema complex. Short walk to city centre. Very small room. Just a bed, no room for a chair save the small desk chair under the desk. First impression when I opened the door was the overpowering smell of cigarettes. This is a non smoking facility but clearly not enforced. Tobacco stains on curtains and burns on carpets. No waste bin. Despite this, room very clean. Ensuite bathroom of a good size but no hot water! Freezing shower to start my day - at least it woke me up albeit violently. Doors from adjoining room slams loudly and is startling. Reception, in another hotel, closed at checkout so unable to provide feedback on smoke and cold water. Keenly priced - and you do get what you paid for. Better options nearby - and they even have hot water. Lovely cafe for light breakfast across the car park.

Stayed overnight for work and paid $240 for a 2 bedroom unit, first impression was that someone had left wet towels somewhere or the carpet had been wet , stale musty smell as soon as i walked in. No Cable TV , not setup for Streaming or casting so was restricted to local TV . AC controllers were old and i could not adjust from Cold to Heat as i could not see the display on the controller , Beds were good , bathrooms and shower were good. Close to restaurants and coffee shops. I am told that this a fairly new complex but it felt old and tired . Probably will not use this Hotel again.

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

My wife and l were put in apartment 5A on the first floor. This apartment is in dire need of an update. We were there for four nights and paid $162 per night, if you are getting an apartment that is fresh and clean and updated to a reasonable standard then this would not be a bad price to pay in Townsville. But sadly 5A is no more than $100 a night at best. The carpet had so many stains that l said to my wife; that it wouldn’t matter what we spilled anything on it because no one would be able to tell the difference. The tv was tiny, the kitchen was barely equipped, the shower made a very strange noise all the time it was in use. In general it was just a no frills apartment. The only two good points are that the bed was really comfy and the reception staff were great, they did all they could within their means to make our stay pleasant. In hind sight we both said that if we were staying in Townsville again we would pick a more central hotel, because without a car we felt a little out of it.

From the moment we walked in and were warmly greeted by staff, we got a great feel about this complex. The WOW was that our apartment literally sat on the Ross River making for a very relaxing stay with a great view. The apartment was very well equipped, more so than most holiday apartments. Everyone was super friendly and helpful going the extra mile. Thank you Itara-Jacana, we will be back.

With a stay at City Stadium 2 in Townsville, you'll be within a 5-minute drive of Magnetic Island Ferry Terminal and Perc Tucker Regional Gallery. This apartment is 0.5 mi (0.7 km) from Catholic Diocese of Townsville and 0.5 mi (0.8 km) from Castle Hill.Featured amenities include a computer station and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 8 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 55-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and microwaves.

The location is right on the strand of the beach. The sunset is very beautiful at dusk. It is also very convenient to go to the coffee shop to the supermarket and walk for 10 minutes. Buy all the daily necessities and sit on the terrace to watch the sunset until dusk, which is pleasing to the eyes. As for the service, there is basically nothing except Check In. It's not like living in a hotel in the Asia-Pacific region, with five-star service In terms of price, in terms of 1000 heads, it does not include anything. It is really because there is no choice.

Was such a beautiful hotel in the perfect location. Staff were so friendly and helpful. Would definitely stay here again. Room was lovely. It was comfortable and pool area was nice. Such great value for money. Exceed my expectations. Restaurants are just a step out the door.