Our room was clean and comfortable. Cleaning & service staff efficient & courteous. First warning should have been when I did not receive an e-mail confirmation of our phone reservation. It was made by calling the hotel directly but was re-routed to a third party phone bank. Thankfully, I 'd recorded our reservation confirmation number. Across from our room were major repairs with floor to ceiling taped plastic, which partially blocked the hallway access along with industrial de-humidifying blowers working continuously. Our room was thankfully quiet enough to muffle the exterior noise. I asked clarification regarding extra ”breakfast charges” 4 times, upon booking, a confirmation call, check-in and again with the breakfast hostess. I was told each time our breakfast (one morning for husband & myself) would be included. or charges removed upon check out and for CC billing. I politely asked for correction of this at check out - yet the manager refused to remove our morning breakfast charges. She was stern, unbending, and provided a written phone number for me to to call ”corporate” to discuss resolution. We left thinking this would be a leson learned and hopefully a simple fix. This number turned out to be a credit card scam stationed out of the country. (Yes, I did dial the number she wrote down correctly.) Once I realized I'd been deceived, after authorizing to pay the hotel charges with my bank, I had to cancel my credit card to avoid any further charges from the phone scam. My bank recommended this once I explained the scenario and deception. Be cautioned until more honorable customer service management is in practice at this hotel. I was unguarded in this circumstance - placing trust in the Hilton name, reputation, and past excellent experiences with Hilton facilities elsewhere.
Outstanding
23 Reviews