The staff is amazing. They were very warm and approached us with a smile. We feel that this is the most crucial factor for a great stay. We had great interactions with Maya and Sara at the Swing bar, Citra and Alfi in the restaurant and our hostess Rinki - Just to name a few. Thanks a lot for the excellent service! The spa treatment was sublime and we could relax really well. Also, the facilities in the Watervilla are great and the housekeeping did a thorough cleaning. One other highlight was the underwater restaurant. Some (systematic) things to improve: - While the food selection and food presentation is great, we think the food quality and taste can be improved. Often the meat was chewy. - The cocktails options are limited, if you are European and are used to „Aperitivo“ like Aperol Spritz and co., you might be disappointed. - We asked for an extra beetroot chips in the room and were told by the housekeeping that the next bag would be in chargeable basis since we are only entitled to one bag per day. Given the hotel is all inclusive, this seems cheap. Also, we did not consume anything than one can of Sprite in the room. Thus, since the housekeeping must have known this (they restock the goods), one extra bag should not be a problem. - One of our included excursions was cancelled due to the weather conditions. While we understand that safety is the outmost important, a little „compensation“ would be nice. An idea could be a treatment from the spa; and if this is not possible due to full slots, something like a skin or face mask for us to enjoy in the meantime would be very appreciated. The included excursion like snorkeling would have cost money if booked additionally, so a compensation would be appropriate here. - The workshop on hair mask was great, we had an explanation on how to make one and get a short treatment on our hair. However, the workshop on body scrub took only a couple minutes of explaining what a scrub made of, without getting to make or sample one. Since a guest might have cancel other activities to attend the workshop, the experience can be significantly improved - by letting the guests work out and use their own scrubs.