JSegurado
May 16, 2024
I went for lunch with Friends on Easter Sunday, after booking in advance. The Hotel has an excellent location, beautiful, calm and relaxing. I was very disappointed with the dining room, of the "canteen" type, far from the refinement that a 5-star hotel should have. "Formica" tables, paper tablecloths and napkins, lots of people and a lot of noise. The food was varied and sufficient, with timely replacement, but the atmosphere was identical to the arrival of three passenger buses at the same time! Hot dishes had cold food. As it is self-service, there should have been some microwaves available... The staff, perceived to be amateurs, complied but without refinement. It has nothing to do, in terms of comfort and quality, with the Montebelo de Viseu, from the same group, which already offers a differentiated service suitable for 5 stars. I think they should review either the methods and the service, or the stars...
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