Big Ben Hotel Suites

We did not have a good experience in this hotel.. Rooms were just ok.. Breakfast was really poor n hardly anything to eat at 730 -8 am too.. Only bread n some jam was there n nobody to attend.. Please don’t waste your money on this property..Receptionists were not cooperative or helpful..

Absolutely dreadful place. Didn’t book to go here but when arrived at our booked hotel, Days Inn had over booked at put us in this place over the road. Arrived at 2.30am, when got into room, temperature was set at 25, so hot. We looked at the control panel to see how to put temp down, this was broken so not possible to do so. We went down to reception and the guy obviously knew problem with it as picked up a remote control to bring up to room and put temperature down. Then went into the bathroom, no toilet roll, called reception again, guy came up and got toilet roll for us. The room had a sofa and armchair, air chair had burn hole and stain on seat. Coffee table had hole in it and whole room was dirty. By now was after 3am, so just wanted to get to bed, even though room was still very hot. Turned quilt back on bed and sheet had stain on it. As stain was in middle of double bed and we were so tired, we just put a towel over stain and got into bed.

it was a big mistake to name it a hotel, it need everything to be a hotel, and i think when they rate it as a 4 star it was by mistake, maximum one star for this hotel so if you want to stay awake during the night and you don't want hot water in the bathroom book this otel

This is a non-maintained property. Issues I faced: 1. First room given to me had lights and AC not working 2. Second room had issues with washroom and AC 3. Windows were full of dust 4. Linens not clean 5. Internet not working 6. No good breakfast option (though whatever I ordered, they made it complimentary).