Guest User
January 2, 2024
I booked a 2 night stay in a dorm however on arrival I was informed that the hostel operates an age restriction and I was too old. The receptionist admitted that this happens all the time but was adamant I couldn't stay so I was left traipsing the streets in the rain looking for alternative accommodation. If the Hans Brinkler wants to operate this policy then fine, it's their business but it needs to be clear and currently it isn't, it's hidden away at the end of the t&c's. When I asked how I get my deposit back I was told to contact their booking partner (Hostelworld). I have spent the last 2 months trying to get Hostelworld to acknowledge my complaint and deal with it, so far all I have received is automated replies which are of no help whatsoever. Hostelworld and the Hans Brinkler are happy to take deposits from customers who they know are unable to stay at the hostel, they are then happy to leave those customers on the street. Hostelworld's customer service is non existent, they do not care about anything other than profit.