Comfort Inn & Suites

Just stayed 4 nights and had a really positive experience. The room was very clean, the staff was super friendly, the price was great, and there are two 24 hour gas stations with a moderate variety next door; I will definitely be back when in Andrews. The only minor setback was that the laundry room was coin operated. Otherwise, this hotel and its guests are taken good care of and it shows.

No hot water, bathroom light wouldnt come on, desk lamp in room wouldn't work, no phone to call to front desk. Floor was dirty needed vaccumed. Wont stay there again.

Evidently before arriving the hot water in the hotel went out. They did not disclose this at the time of reservation or checkin. I did hear upon checking out that it was out across the hotel but they were getting new water heaters. I understand stuff like this can happen but not being up front about it and still charging full price is where I take issue.

We had a wonderful stay staff was amazing, friendly and very professional. Room was excellent

The elevator was not working. The room was clean. We were not given enough towels. There were only 2 of us.

I was very disappointed with this hotel. I should have known when I saw the rug at the entry was frayed that there would be maintenance issues. Following is a brief list: the elevator didn't work, both the side door and emergency exit closest to my second floor room were broken/jammed, pool was closed for maintenance. ********** was not helpful so I will not be booking through them in the future.

Elevator broken. Only room available with double is on 3rd floor. Lock on door broken. No Elite status gift given when asked. Knee nothing about the program

I booked the room through this app, however when I arrived the person working the front desk claimed there was an issue with payment. I handed her my card and thought all was fine. The next morning I noticed two separate charges to my account. One from this app for the correct amount, and another for $100.57 from the hotel. When I asked them about it they claimed they couldn’t find where I had been charged based on room number or name. Then said it was probably just a security deposit, despite the fact no one else that stayed there had the same charge. The manager refused to give her name, or look into it any further, and claimed that the charge would come off my account in a few day. The charge never came off, and I had to dispute it with my bank. I don’t know if this is some sort of scam they are running there or what. Either way I’m very dissatisfied with the location.

Comfortable room, pool was closed, which I was looking forward to. The property itself is a bit rundown, but the room was comfortable and reasonably priced.