Hotels near Kempf House, Ann Arbor

I have never stayed here before, I was very pleasantly surprised . Rooms are very clean , staff are polite and professional. Tea & Mary at the front desk have made my stay so easy. I have a temporary handicap and I could not walk up to the front desk , the GM walked out to my room and took my payment up to the desk and brought my receipt back, hows that for service. That one made me want to cry.....Thank you so very much for your kindness... The way the world is today with the rudeness & disrespect minimizing people's needs at these hotels, let me tell you the staff members here are a far cry from any of that. They are just amazing. Thank you so much to all of you.

Omar who works in the bar/restaurant area goes above and beyond his duty to satisfy the customers that are staying at the hotel. He is nice and has a kind personality. Very good asset to the hotel. Can't wait to see him next year when I will be here again.

Absolutely love the staff here! Everyone is so welcoming and friendly. Breakfast is great. The attendant does a good job at switching out utensils frequently and is always wiping tables and chairs down. The pool is big and always warm! The cleanest hotel I have ever stayed at. There was a guy who was even shampooing the carpets in the hallway! That is not something you see every day. It got me thinking about how dirty other hotel hallway carpets are. Love the fall decorations out front. Great touch! I definitely will stay here whenever I am in Ann Arbor and will be recommending to all my friends and family as well!

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

We had a fantastic stay here. The staff was amazing and even during a pandemic the wedding was beautiful. Leah was amazing and helpful. Really enjoyed Meg at the front desk and the General manager was willing to help us with anything. Such a blessing to find this fabulous hotel for the wedding and rehearsal dinner. Thank you thank you

Hotel is good, (*๓ ́╰╯`๓) The only thing that can be included if breakfast is perfect! The surrounding traffic is quite convenient and the parking lot is big enough. The hotel to the restaurant can walk from the indoor passage, it is also very convenient!

The surrounding environment is quiet, very close to the University of Denver, the hotel has good service, complete facilities, rooms are large enough, internet speed is good, there is a supermarket nearby, free parking, breakfast is simple but full, and I will stay again!

We stayed here in a big wedding block. The hotel was very accommodating to us and all of our guests. The bridal party was able to use the conference room on the day of the wedding, and the shuttle service to and from the ceremony and reception was so convenient. All of the staff was so friendly and made our wonderful weekend even better. I would definitely recommend this hotel.