Guest User
June 16, 2024
Very bad! ! Things were thrown away by the cleaning staff at the hotel, and the hotel's attitude towards resolving the matter was very poor, and no one has come to deal with it so far! ! My belongings were thrown away by the cleaning staff, so I called the front desk. The front desk told me that it had nothing to do with me and it was not because she had a bad attitude in throwing it away. She came up to shirk the responsibility and said that the garbage truck had gone and I couldn't find it. You can tell me next time. Clean it up? Then I went downstairs to the front desk to ask her to contact the manager. The front desk was banging and beating her at the front desk but she didn't say a word. She didn't lose it. The manager also gave me her phone number. I couldn't get through to her. What can I do? The manager called and asked me to wait. The person in charge said that she was taking a shower and asked me to wait until she came to work. I would handle it when she comes to work. If she can continue to live, I will wait until she comes to work. Come down and handle it for me. If you can't live in it, just cancel it and wait until she calls me. And even if you compensate, there will be a depreciation fee? I'm convinced. What is this? My things were thrown away and I contacted the hotel and then I talked like this. How many times have I stayed in your hotel? How come something went wrong? If something happened to such a big hotel, it’s just the person in charge. I should be angry and I have to wait. It’s inconvenient for you now, but You still need to have the most basic attitude. What does it mean to fight with customers? When I encounter a problem at the hotel, I contact the front desk immediately. The stuff here has been thrown away. Your attitude is to shirk responsibility. You come up and say that the garbage truck has gone and you can't find it. You can do it yourself next time. Tell the housekeeper, I am staying in the hotel and I have to ask the housekeeper to tell her what to throw away and what not to throw away?
Service: Poor
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