To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.9
Service9.2
Cleanliness9.0
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All reviews(1126)
Positive reviews(1086)
Reviews with photos/video(278)
Relaxing hot springs(391)
Large rooms(235)
Offers pick-up/drop-offs(191)
Many amenities(172)
Delicious breakfast(140)
Friendly front desk staff(89)
Perfect for kids(35)
Close to scenic area(33)
Negative reviews(40)
Guest User
Chujian Special Offer Twin Room
Stayed in Oct 2025
Family
8 review
10/10
Outstanding
Posted on Dec 1, 2025
The hotel was great, and the service was very attentive. There's an outdoor hot spring, which the kids absolutely loved playing in when it snowed. My child woke up late for breakfast, and the staff even prepared a meal and warm milk for them afterward, which was very thoughtful.
Original textTranslated by Google
Response from Property: Thank you for your kind words. We are delighted that you had a pleasant time at our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide you with excellent service. Thank you again for your support and trust!
Anonymous User
Handpicked Superior Two Double Bed Room
Stayed in Apr 2026
Family
2 review
10/10
Outstanding
Posted on May 3, 2026
Had a fantastic trip to Changbai Mountain during the May Day holiday! So lucky that Tianchi Lake was open. The hotel was incredibly comfortable – the room was spacious, bright, clean, and the bedding was super comfy. The service was warm and attentive, and the breakfast was delicious and plentiful. The outdoor hot spring is definitely worth experiencing, and the facilities are great. It was an amazing trip!
Original textTranslated by Google
Response from Property: 您的讚揚是對我們酒店最好的肯定,我們會繼續保持高品質的服務,為您下次的光臨做好準備。
Guest User
Handpicked Superior Two Double Bed Room
Stayed in Apr 2026
Family
2 review
9.7/10
Amazing
Posted on May 2, 2026
Great value for money! The price was very reasonable during the May Day holiday. The hotel environment is elegant, the room is spacious, clean, and tidy. The manager's service was incredibly thoughtful and heartwarming. The overall facilities are well-equipped, and they even offer a free pick-up service from the station. Highly recommend!
Original textTranslated by Google
Response from Property: 感謝您的讚賞和好評!我們很高興您對我們的酒店整體印象表示滿意。我們會繼續努力改進細節,提供更多便捷的服務和高品質的設施,為您和其他客人帶來更好的體驗。再次感謝您的支持和鼓勵!
Guest User
Chujian Special Offer Twin Room
Stayed in Mar 2026
Other
2 review
10/10
Outstanding
Posted on Apr 25, 2026
This 4-star hotel at the foot of Changbai Mountain offered a complimentary upgrade to a spacious room with two large beds, which was perfect for our family trip. The 1.35m beds were big enough for an adult and a child. The room was clean and tidy. The butler service was excellent, with quick responses. We visited during the off-season, so the price was reasonable.
Original textTranslated by Google
Response from Property: 感謝您的讚揚,我們感到非常高興您對我們的酒店服務表示滿意。我們會繼續努力提升每個細節的質量,為您提供更加舒適的住宿體驗。感謝您的支持和信任,期待您的再次光臨!
Guest User
Xuyu Elegant Twin Room
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 3, 2025
The hotel is quiet and clean, and not far from a popular street with many trendy restaurants. They have an outdoor hot spring, and the scrubbing attendant was so thorough I felt like I had brand new skin! The guest room manager was incredibly welcoming, recommending various attractions and even telling us about a nearby farmers' market. After breakfast, we walked over and the morning market was still in full swing. We ended up buying 1,000 yuan worth of wild mushrooms and large blueberries, which was about a fifth of the price we'd pay in our city's morning market. The ginseng selection was astounding.
Original textTranslated by Google
Response from Property: Your satisfied smile is our most beautiful sight. Thank you for your positive review. We will continue to work hard to create a better accommodation experience for you!
Guest User
Chujian Special Offer Twin Room
Stayed in Sep 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Oct 2, 2025
This hotel is truly amazing! The rooms are clean, tidy, and well-equipped. The service is exceptional; the staff are incredibly friendly and even gave us a special local gift when we checked out. Highly recommend! 👍
Original textTranslated by Google
Response from Property: Thank you so much for your praise. We will continue to provide you with attentive service and a first-class accommodation experience to make you feel warm and comfortable.
Guest User
Chujian Special Offer Twin Room
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 26, 2025
The room was clean and tidy. The front desk even gave us complimentary hot spring access and a small gift. There are BBQ and hot pot restaurants nearby, and it's not far from Meiren Song Park. There's also a gym!
Original textTranslated by Google
Response from Property: Thank you for your praise and positive review! We are delighted that you were satisfied with your overall impression of our hotel. We will continue to strive to improve the details, provide more convenient services and high-quality facilities, and bring a better experience to you and other guests. Thank you again for your support and encouragement!
Guest User
Handpicked Superior Two Double Bed Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Sep 11, 2025
The room was very clean, and the hot spring bath was so relaxing. The service was exceptional too. We had a child with us, and after speaking with the hotel, they kindly provided breakfast vouchers, which was a really thoughtful touch. We were very satisfied with everything. There are also places to eat downstairs, which was quite convenient. Overall, a great experience, and we'd definitely come back if we have the chance.
Original textTranslated by Google
Response from Property: Dear customer, thank you so much for taking the time to leave such a wonderful review for our hotel. Your satisfaction and support are our motivation to move forward, and we will continue to provide you with excellent service and a comfortable stay.
Guest User
Xuyu Elegant Twin Room
Stayed in Jul 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Aug 20, 2025
The front desk staff were quick and professional. We even got a room upgrade! The hotel's location is great, close to the North Scenic Area, and there are plenty of restaurants nearby. The breakfast had a good variety and tasted delicious. The environment is exquisite and comfortable, and the hygiene is clean and tidy. The hotel staff were exceptionally nice, especially the front desk lady. During the 817 Rice Festival, it was impossible to find a taxi, so the hotel even arranged a car to pick us up.
Original textTranslated by Google
Response from Property: We are deeply grateful for your kind review. We hope this warmth will accompany you on your journey ahead, and we look forward to serving you again.
Anonymous User
Xuyu Elegant Twin Room
Stayed in Jul 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Aug 18, 2025
The bed was super comfy, and the service was excellent. The manager even drove us when we couldn't get a taxi, and they gave us little gifts. We got to see Tianchi Lake!
Original textTranslated by Google
Response from Property: Thank you for your positive review of our hotel. We are delighted to provide you with a comfortable stay.
Guest User
Xuyu Elegant Twin Room
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 18, 2025
The breakfast was plentiful, the place was clean and hygienic, facilities were comprehensive, and the service was warm and welcoming. They also offer free parking and hot springs. It was a truly excellent stay, living up to its great reputation.
Original textTranslated by Google
Response from Property: Your positive review is like warm sunshine, illuminating every corner of our hotel. Thank you for making this place even more welcoming.
Luli
Family Friendly Room (2 beds)
Stayed in Jul 2025
Family
41 review
10/10
Outstanding
Posted on Aug 17, 2025
The lady at the front desk upgraded us to a suite, and the hot spring water was very clean. My only regret was not being able to book tickets for Changbai Mountain's Heaven Lake; you need to book 7 days in advance. Everyone, make sure to book your tickets before coming, otherwise, you won't get a chance.
Original textTranslated by Google
Response from Property: Overall Excellent Experience - Dear Guest, thank you so much for your high praise of the hotel's overall experience. Every one of our staff members is dedicated to providing warm, comfortable, and attentive service. Seeing your satisfaction and recognition makes us very happy. To express our gratitude, we will be offering a special discount for your next stay. We look forward to serving you. Thank you again for your praise, and we wish you a pleasant journey! Finally, we sincerely thank you for your positive review and support. Your satisfaction is our driving force for continuous improvement. We will continue to strive to improve our service quality and bring a wonderful stay experience to every guest. If you have any questions or suggestions, please feel free to contact us. We are happy to serve you! Wishing you a happy life and all the best!
Guest User
Chujian Special Offer Twin Room
Stayed in Jul 2025
Family
22 review
10/10
Outstanding
Posted on Aug 13, 2025
The room was clean and hygienic, and the hotel's customer service manager was very enthusiastic. They even upgraded our room type for free to a much larger, clean, and tidy space. The hotel's hot spring is great, perfect for a family trip. The facilities are comprehensive, there's free parking, and the breakfast is abundant. Highly recommend!
Original textTranslated by Google
Response from Property: Guest satisfaction is our greatest achievement. Thank you for your recognition. We hope our service will make every stay feel like coming home.
Guest User
Xuyu Elegant Twin Room
Stayed in Jul 2025
Family
28 review
10/10
Outstanding
Posted on Aug 16, 2025
The hotel is a bit old, but luckily it has a hot spring where we could relax every evening. However, the buffet really lacked options. On the plus side, the staff were very responsive to our requests, like bringing extra bathrobes, towels, and slippers. They even gave us a small parting gift when we checked out, which was a nice touch.
Original textTranslated by Google
Response from Property: 您的讚揚是對我們酒店最好的肯定,我們會繼續保持高品質的服務,為您下次的光臨做好準備。
Guest User
Chujian Special Offer Twin Room
Stayed in Jul 2025
Family
18 review
10/10
Outstanding
Posted on Aug 9, 2025
This was by far the most comfortable stay I've had with my kids. I originally booked a special offer room without breakfast, but upon check-in, they upgraded us to a twin room with 1.5-meter beds, which was perfect for staying with children. It was clean and tidy, the hot springs were relaxing, and the breakfast was delicious. I usually had rice with stir-fried dishes for breakfast, and the local specialty, hot corn noodle soup, was also very tasty. There are plenty of dining options nearby, and it's close to Meiren Song Park. Any issues we had, we just contacted the customer service manager, who could solve almost everything. When we left the hotel, the kids insisted it deserved a five-star review! We're looking forward to coming back! I didn't take any photos of the hotel, so I'm using a photo of a twin room as an example, it's just like that!
Original textTranslated by Google
Response from Property: Dear guest, your positive feedback is our guiding principle, inspiring us to continuously strive for excellence. Thank you for your recognition, and we look forward to serving you again.