August

This is a fantastic place to stay. Beautifully designed with cool cosmopolitan rooms. A nice touch was the Le Labo toiletries in the bathroom. The rooms are quiet and the bar and dining areas super cool. Would make a great hotel for a couple on a citybreak. An underground car park is useful if a little expensive.

This was our second stay at August. Although we loved the first time, the second time left a lot to be desired for. The service level at this hotel is almost non existent. We arrived quite late after being stuck in traffic (around 9 PM), and we checked in and then around 9:15 came to the bar to look at the food menu. We were met with a very unfriendly waiter who had no interest in answering any questions about the menu or anywhere nearby to eat telling us that he had only been here for six weeks and didn't know anything, most importantly he did not tell us that the kitchen closed at 9:30 PM. So we deliberated about whether to eat at the bar or go elsewhere (bear in mind, there aren't many places to eat near by as they all seem to close early on a Sunday). When we came back at 9:30, the waiter told us that good that we wanted to eat but too bad the kitchen was now closed and he seemed to be taking a joy out of it. We were told by him when asked that there was no room service for food. Only drinks were served as room service. Considering it wasn't that late, this hotel should have some facilities in place for a light snack for guests. Also, at the reception, we complained that we were not told by the guy that they would be closing soon and they told us to try deliveroo. In the end my husband asked them if there was anything we could have that didn't need to be cooked, we were given some fruit which we ate and went to bed. I had written a complaint to their manager and they replied after 22:30 to tell me that if I was still hungry, the hotel actually does provide pizzas! News to me as I was told there was no food. No manager was to be seen and we never heard from anyone after I made a complaint about the incident. This spoilt our stay, especially when we had detoured to stay here. Our room was lovely. Although the room's bathroom door makes a lot of noise. Anyway, it would be great for staff to know the options they have for food for guests, someone should follow up after a complaint is sent and if there is no food option, perhaps the hotel should have a deliveroo account which can be charged to the room should there be any need to order food at 9:30 PM after kitchen closes.

I had high expectations from this hotel due to the great reviews and photos and they were all met. It's a beautiful, minimalistically, modern yet luxurious hotel. First of all, it smells absolutely gorgeous.. As you enter you get this beautiful smell. The staff are lovely and friendly. We came here after a long drive, and what a beautiful place to arrive to. The room is very comfortable and I had a very good night sleep. I get dust allergies, here I didn't feel a thing so excellent cleanliness. The bathroom has Le Labo toiletries which are super luxurious and smells amazing. I was really amazed that they had small and large slippers. I have small feet so it's the first time that slippers in a hotel fit me! I didn't get a chance to try their restaurant, because it was fully booked. I had some bar snacks and they were delicious. I also had breakfast, which was good but I wasn't too impressed. I think a hotel like this should try and have some fresh fruit juices and more choice but I know there is always room for improvement :-) I didn't get a chance to see the spa, but I had a peek from the window and it looked clean and lovely. The hotel also rents out bikes for €10 each ( didn't get to try them because I wanted to explore on foot). There are a few restaurants around so it's walkable distance to nice places to eat. The area is quiet and lovely. S I will certainly return again for a longer stay and try the spa too. The whole vibe of this place is Belgian chic. Luxurious and elegant and not in your face kind of style. The building is beautifully renovated and the whole place has a very chill out and cool vibe. If you are dithering about booking here, don't. Go for it and have a great time!

I was looking for a hotel near Antwerp with a good wellness area and a good restaurant to spend a relaxing Friday evening with my wife. I book the hotel and then the bad surprises start coming. First, the restaurant was fully booked two weeks in advance! Imagine the joy of booking a hotel with a restaurant precisely to avoid going out of the hotel and then having to anyway go out and look for one, in a cold December evening. Second, the sauna/wellness area not only proposes a series of relatively expensive treatments (which is completely normal, every hotel has to make a profit), but actually charges you close to a hundred euros an hour to use the sauna! This is normally included in the accommodation, (which is not cheap either). On top of that, the sauna only accommodates one couple at a time, so, guess what? The only free spot on that Friday was .... the following Saturday after check. Thanks but no thanks! So, my advice: if you're interested in either wellness or dining in, don't make a non-refundable booking and check out first their availability.