Au Charmant Petit Lac - Ecohotel Parc & Spa

Five star hotel with five star service. We stayed in a basic room but was still excellent, comfy beds, spotless clean, coffee machine. Breakfast excellent, we ordered extras, asked for porridge (not on menu), all no problem. Staff very attentive but not intrusive. Afternoon tea always available, selection of cakes, meat and cheese, different teas. Evening aperitifs served in the bar and lounge. All included in the price. Spa very clean, well appointed pool and is able to swim especially with resistance jets, sauna, steam room etc. Restaurant in hotel, good quality, serving modern local food, smaller portions but adequate and extra can be ordered if needed. Knowledgeable staff about wine.

We stayed as a family of 3 at this hotel between Christmas and New Year and were extremely impressed. The food was incredible. We were on a half board stay. Breakfast is called “a gastronomic offering” and simply could not be improved. It was vast and meant we really didn’t need lunch on the mountain. We ate in both the hotel restaurant and their bistrot which is a few minutes walk from the main building. Both were exceptional. In Lo Bistrot the portion sizes were almost too big! Every late afternoon on return to the hotel, they are a selection of complimentary savouries and cakes on offer. Make sure you have a drink in the bar before your evening meal as they bring out a selection of incredible appetisers with your drinks. At every meal there was plenty of delicious gluten free options for me - I have to say the gluten free croissants I ate each breakfast time were simply the best I’d ever had. We went to the Spa each day too which has so many different facilities and one afternoon I enjoyed an excellent massage. The aromatherapy products they use there and in your room smell amazing and we brought some during our stay to remind us of this great hotel once home. On the 1st morning we asked for our car (it’s valet parked when you arrive) as we wanted to start our day at the Frachey funicular. However there was no need for it, as they will drive you there and back with no extra charge. What really makes this hotel outstanding is their friendly customer service ethos. You feel as a guest very welcomed and valued. We’d particularly like to commend Roland in the restaurant and Rencho the very kind driver. We used the ski hire shop Telemark which the hotel recommended and received once again such individual friendly service each day (they store your gear overnight) - they even will help you put your ski boots on and off !

This new hotel is designed to blend in with its surroundings. Inside it has beautiful lounge areas with a bar. The furniture is traditional but the environment is modern. The staff were welcoming and helpful. I didn't get all the names but I commend Martha although all were friendly and answered all our queriesThe receptionist couldn't do enough and there was a car service to the further lifts The room was well equipped and the bed extremely comfortable. The breakfast was fabulous. A huge platter of stuffed croissons, cheese . bread, ham, fruit, yoghurt and chestnuts. There was also cake and danish pastries. Egg could be ordered and there were cereals and platters of ham and cheese. The spa had a steam room, sauna, a fine mist shower, jacuzzis and a beautul swimming pool. The surroundings gave a wonderful view of the mountains

Incredibly disappointed. Yes, the hotel surroundings, rooms, spa were all of a very high standard, and reception staff welcoming. However, breakfast was a HUGE letdown….all waiting staff, even the head waiter, were completely disengaged - no attempts to make eye-contact, convivial chat completely absent. Day 1 - served 2 enormous trays of what can only be described as fancy canapés. Even fresh fruit was in two tiny, miniature bowls of about 6 berries, served on a blob of whipped cream. All pastries (tiny croissants) were hard, crispy and over-baked. Fillings were fancy meat/cheese when DIY croissants/rolls would have been far better. We had to ask for cereal, bowls of yoghurt and much more fruit, and also toast, jam/butter, then waited ages…. Coffees often lukewarm, hot chocolate weirdly inconsistent - sometimes lovely, next day like cold milk mixed with cheap drinking chocolate. Day 2 was same so we asked for extra items (basic continental breakfast), and listed exact requirements to head waiter. Day 3 was slightly better, with more attentive staff, but still some items missing which had to be waited upon. For Day 4 we spoke directly to reception and all items were even written down. Day 5 resulted in more accuracy but still abysmal, slow, disengaged service. For Days 6 and 7 no better. I have skied for some 40+yrs and never had such poor, disengaged service. I’ve eaten better in simple 2-3* chalets, with smiling, chatty staff. Save your money and stay elsewhere…