Find Apartments in Bento Goncalves

My family used to stay in this hotel for years. I went with friends and as I knew the place I opted to book this. The issue started with my booking that got cancelled by *********** S there was an issue on credit card (but I never got a message about it, just discovered when I reached the hotel for check-in. Luckily there were rooms available at a good price. The hotel is old and some areas are under refurbished or expansion, it was not very clear. The room had a good size for 3 adults. The beds were comfortable but the pillows were really uncomfortable. The shower didn’t have a good pressure even when changing the jet. So things that need to improve. The hotel says there is a sauna but they charge the guest for the use what doesn’t make any sense for me. The pool is nice but there was no one controlling that kids were in the adult pool. The breakfast it is the best of this hotel. There are an amazing variety of fruits, cakes, snacks etc. Proper cafe colonial as we would say. The garage service is also paid, and the service it is a bit nonsense. They couldn’t find our car when checkin-out and took almost 30min to the car to appear. It was not just once, when we reached they lost the keys and took half jour For our friend to help them to locate it

Due to the public disaster occurred in the RS, I asked for the exchange of dates (including with several options) I also asked for the opportunity to enjoy only two days later, in exchange for the three days I had paid. I asked for a partial reimbursement, I called for a credit. Nothing was made available or signalled to adjust any good agreement for both, since the impossible is for greater force and accidental case, event that is beyond my will, because of nature, which severity interrupted air and road transport services to the RS and Porto Alegre, the capital, to the city of Bento Gonçalves. It seems that hosting is only about getting the value of money little, while taking care of its reputation and local tourism. The argument of the reserve center was that the booking was the responsible and that I had not asked anything before, had waited a month to make some request. But if I did not do so before it was just in the expectation that the state services and the roads to access the hotel would normalize or improve minimally, but when nothing of that happened. There could be a little more professionalism from the Services Centre in the person who keeps in contact with customers in the booking and even property sector in maintaining their customers and promoting local tourism. They're gonna have your booking money but they're losing your client forever, I don't indicate and I'm never going back. There are other places so or more beautiful in Brazil in the Rs and the world. That even, even being very far from the RS, have completely understood my situation of also left, cannot move and return me or have left me with credits.