Latest Reviews for Arlington Hotels

Crowne Plaza Crystal City-Washington, D.C.
4.1/5116 Reviews
Crystal City
Shuttle Not very reliable for airport pickup. They say that the shuttle is available every 30 minutes during the day but you need to keep calling with details when you are waiting at the airport. The driver seems to be skipping a few trips and not notifying hotel staff. Our wait time was 50-55 minutes. Cleaning Cleaning is substandard as the staff skips a lot of items and focus on only basic item - fresh towels. Bed had dead ladybug on it. Rate The rate is on par with other hotels in this area, and may be a little higher for the amount of services offered. Front desk Staff is not very helpful on several items. When we argued about shuttle problems, they did not admit mistake; rather it was pushed to us saying we must have not waited in one of their designated areas (We did). Free breakfast information was not shared with us at check in. We only knew about it from the website and raised the question when the breakfast attendant wanted to charge us. It was then that he told that coupons are given when you check-in, so we had to go back to front desk to get them. Room Decent size room with congested furniture in a small area. There is no notepad/pen or a clock in the room, which are the most common items in any hotel rooms, regardless of rate they charge. There is no microwave in any of the rooms and the only microwave available is in the lobby, which is inconvenient to customers. There is a fridge in the room though... Overall, this hotel will not get anything more than two stars. Obviously, with continuous traffic in this area, this hotel does enjoy customers on a regular basis. But if they continue to behave this way, there is so much competition that may affect their business sooner or later.

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